Client Relationship Manager

Opensity Solutions; Boston (MA); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off

Job summary

Opensity Solutions is seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure high-quality service delivery from a Boston-based onsite location. You will manage a team, monitor performance, and collaborate with internal partners to support client objectives.

The role offers a salary range of $75,000–$85,000 per year with eligibility for an annual bonus and a comprehensive benefits package, including medical, dental, vision, 401(k), and PTO.

Qualifications

• 3–5 years of experience in office services, hospitality, or workplace operations.
• Demonstrated leadership or supervisory experience preferred.
• Strong communication and relationship-management skills.

Responsibilities

• Serve as the primary point of contact for client relationships and day-to-day requests.
• Lead, develop, and manage team performance and provide coaching as needed.
• Support hiring, training, and employee engagement initiatives and partner with internal teams.

Skills

Office operations

Leadership

Communication

Multitasking

MS Office

Job description

## Client Relationship ManagerApply: Onsite: USA-Boston-MA: Full time: Posted Today: R-02248**About Us:**Opensity Solutions is the largest tech‐enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.**Our Mission:** Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.We are seeking a Client Relationship Manager to oversee client relationships, lead daily operations, and ensure consistent, high-quality service delivery. This role is responsible for managing a team, supporting business objectives, and maintaining strong client partnerships in a fast-paced environment. **ROLES & RESPONSIBILITIES:** * Serve as the primary point of contact for client relationships, managing requests, inquiries, and daily operational needs* Maintain a professional, organized, and client-ready environment at all times* Participate in leadership discussions, providing updates on performance, challenges, and opportunities* Develop and maintain processes and procedures to support efficient service delivery* Monitor performance metrics and service levels, identifying opportunities for improvement* Maintain and update operational documentation and playbooks* Build and maintain strong client relationships through consistent communication and service delivery* Conduct regular site walkthroughs to ensure a high standard of appearance and functionality* Address concerns and service requests promptly, ensuring resolution and follow-up* Oversee meeting and conference room operations, including setup, coordination, and space management* Monitor room usage and ensure spaces are properly maintained and ready for use* Support mail and print services as needed, ensuring accuracy and timely completion* Assist with project coordination, including tracking progress, timelines, and deliverables* Lead, develop, and manage team performance, providing coaching and feedback* Support hiring, training, and employee engagement initiatives* Partner with internal teams to address employee-related matters and support retention* Participate in training and development to strengthen leadership and operational performance **KNOWLEDGE, SKILLS & ATTRIBUTES:** * 3–5 years of experience in office services, hospitality, or workplace operations* Previous leadership or supervisory experience preferred* Strong communication and relationship management skills* Ability to manage multiple priorities in a fast-paced environment* Proficiency in Microsoft Office and workplace system* Strong attention to detail and organizational skills **QUALIFICATIONS:** * Client-focused mindset* Leadership and accountability* Operational efficiency* Problem-solving and decision-making The Compensation range for this role is 75,000 to 85,000 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications. **All eligible employees receive access to a comprehensive benefits package, including:** Medical insurance Dental insurance Vision insurance 401(k) retirement plan Paid Time Off (PTO) **#LI-KB1****#INDHP**Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.