National BAS Field Service Operations Manager

Kelso Building Services; Phoenix (AZ); On-site; USD 120,000 - 190,000; Full time

Job summary

Kelso Building Services seeks a National BAS Field Service Operations Manager to drive operational performance of BAS field service across the United States. You will lead field technicians, set service standards, and coordinate with remote operations to deliver safe, reliable, and profitable service.

You will oversee multi-manufacturer BAS capabilities, handle complex escalations, and ensure customer value through effective standards, training, and performance management.

Qualifications

• 8+ years of BAS, controls, HVAC controls, or related building-systems experience.
• 5+ years of service operations, project operations, technical leadership, or management experience.
• Strong understanding of BAS service operations and field-service delivery.
• Demonstrated experience managing technicians or technical teams.
• Strong understanding of HVAC systems and control sequences.
• Experience troubleshooting complex BAS systems.
• Ability to travel nationally as required.

Responsibilities

• Oversee national BAS field service operations and performance.
• Lead field technicians and develop talent across regions.
• Develop and enforce BAS service standards and measurable customer value.
• Coordinate with remote BAS operations and service agreements.
• Manage multi-manufacturer BAS capabilities and repair projects.
• Provide escalation support for complex BAS issues across levels 1-3.
• Drive customer experience, quality assurance, and financial performance.

Skills

Field leadership

Customer-facing

Communication skills

BAS service operations

HVAC controls

Multi-location oversight

Travel readiness

Technical leadership

Education

Niagara certification

Major BAS platform certifications

Tools

Niagara

Metasys

Honeywell

Distech

Delta

Siemens

Carrier

KMC

Reliable Controls

Job description

Travel: Approximately 30–50%, based on business requirements

Position Summary

The National BAS Field Service Operations Manager is responsible for the operational performance, consistency, quality, profitability, and continued development of KBS Building Automation Systems field service operations across the United States.

This position provides national leadership and operational oversight for BAS field service, preventive maintenance, troubleshooting, repair, small projects, customer support, and coordination with KBS remote BAS operations.

The role establishes the standards, processes, tools, training, and performance expectations necessary for KBS to deliver a consistent national BAS service experience while supporting regional and local BAS teams.

The primary objective is to build a scalable national BAS service organization capable of supporting multiple BAS manufacturers and technologies while delivering safe, technically excellent, responsive, profitable, and proactive service.

Key Responsibilities

• National BAS Field Service Operations
• Field Technician Leadership & Development
• BAS Service Standards
  • Develop and maintain KBS national BAS service standards covering
  • Ensure that BAS service activities produce measurable customer value rather than becoming simple inspection or checklist exercises.
• Kelso Connected & Remote Operations Integration
• BAS Service Agreement Execution
• Service Agreement Transition & Customer Onboarding
• BAS Technical Escalation
  • Serve as a national operational escalation point for complex BAS service issues.
  • Coordinate appropriate resources involving:
  • Level 1 – Field Technician
    • Routine troubleshooting, maintenance, repair, and customer support.
  • Level 2 – Senior BAS Specialist
    • Advanced troubleshooting, programming, networking, integration, and system diagnostics.
  • Level 3 – National Technical Resources
    • Complex programming, system architecture, legacy systems, integrations, migrations, enterprise applications, and advanced technical issues.
  • Manufacturer Support
  • Multi-Manufacturer BAS Capability
  • Repair & Small Project Conversion
  • Problem -> Cause -> Recommended Solution -> Customer Benefit
  • Quality Assurance
  • Customer Experience
  • Operational & Financial Performance
  • Workforce Planning
  • Warranty-to-Service Conversion
  • BAS OT Cybersecurity Coordination
  • Systems & Tools

Qualifications

Required

• 8+ years of BAS, controls, HVAC controls, or related building-systems experience.
• 5+ years of service operations, project operations, technical leadership, or management experience.
• Strong understanding of BAS service operations and field-service delivery.
• Demonstrated experience managing technicians or technical teams.
• Strong understanding of HVAC systems and control sequences.
• Experience troubleshooting complex BAS systems.
• Ability to manage multiple priorities across multiple geographic markets.
• Strong leadership and communication skills.
• Strong customer-facing skills.
• Ability to travel nationally as required.

Preferred

• 10+ years of BAS industry experience.
• Experience managing multi-location or regional/national BAS operations.
• Niagara certification.
• Manufacturer certifications from one or more major BAS platforms.
• Experience with JCI Metasys, Honeywell, Distech, Delta, Siemens, Carrier, KMC, or Reliable Controls.
• Experience with remote BAS operations.
• Experience with BAS service agreements.
• Familiarity with FDD, analytics, energy management, and smart-building technologies.
• Understanding of BAS networking including BACnet/IP, BACnet MS/TP, Modbus, IP networking, and common integration protocols.
• Familiarity with BAS OT cybersecurity concepts and industry best practices.