National BAS Operations Manager

Socket.dev; Ogden (UT); On-site; USD 110,000 - 170,000; Full time

Job summary

Kelso Industries is seeking a National BAS Field Service Operations Manager to oversee nationwide field service operations for building automation systems. The role leads the standardization of service processes, tools, and training, ensuring a safe, profitable, and proactive nationwide service experience.

The position partners with regional teams and remote BAS operations to deliver measurable customer value while driving growth and efficiency across multiple manufacturers and technologies.

Qualifications

• 8+ years of BAS, controls, HVAC controls, or related building-systems experience.
• 5+ years of service operations, project operations, technical leadership, or management experience.
• Strong leadership, communication, and customer-facing skills.

Responsibilities

• Provide national leadership and oversight of BAS field service operations across the United States.
• Develop standards, processes, tools, training, and performance expectations for a consistent national service experience.
• Coordinate with regional teams and remote BAS operations.
• Lead technician and specialist escalation framework (Level 1-3).

Skills

BAS experience

Field service leadership

Travel readiness

Job description

Together We Build - Partnership, Innovation, Excellence, and Safety

At Kelso Industries, 4,000+ employees across 40+ companies work together to deliver exceptional HVAC, mechanical, plumbing, refrigeration, and electrical solutions nationwide. Join us to grow your career, make an impact, and be part of a team where innovation, excellence, and safety come first.

Travel: Approximately 30-50%, based on business requirements

Position Summary

The National BAS Field Service Operations Manager is responsible for the operational performance, consistency, quality, profitability, and continued development of KBS Building Automation Systems field service operations across the United States.

This position provides national leadership and operational oversight for BAS field service, preventive maintenance, troubleshooting, repair, small projects, customer support, and coordination with KBS remote BAS operations.

The role establishes the standards, processes, tools, training, and performance expectations necessary for KBS to deliver a consistent national BAS service experience while supporting regional and local BAS teams.

The primary objective is to build a scalable national BAS service organization capable of supporting multiple BAS manufacturers and technologies while delivering safe, technically excellent, responsive, profitable, and proactive service.

Key Responsibilities

1. National BAS Field Service Operations
2. Field Technician Leadership & Development
3. BAS Service Standards
   1. Develop and maintain KBS national BAS service standards covering
   2. Ensure that BAS service activities produce measurable customer value rather than becoming simple inspection or checklist exercises.
4. Kelso Connected & Remote Operations Integration
5. BAS Service Agreement Execution
6. Service Agreement Transition & Customer Onboarding
7. BAS Technical Escalation
   1. Serve as a national operational escalation point for complex BAS service issues.
   2. Coordinate appropriate resources involving:
   3. Level 1 - Field Technician
      1. Routine troubleshooting, maintenance, repair, and customer support.
   4. Level 2 - Senior BAS Specialist
      1. Advanced troubleshooting, programming, networking, integration, and system diagnostics.
   5. Level 3 - National Technical Resources
      1. Complex programming, system architecture, legacy systems, integrations, migrations, enterprise applications, and advanced technical issues.
   6. Manufacturer Support
   7. Multi-Manufacturer BAS Capability
   8. Repair & Small Project Conversion
   9. Problem → Cause → Recommended Solution → Customer Benefit
   10. Quality Assurance
   11. Customer Experience
   12. Operational & Financial Performance
   13. Workforce Planning
   14. Warranty-to-Service Conversion
   15. BAS OT Cybersecurity Coordination
   16. Systems & Tools

Qualifications

Required

• 8+ years of BAS, controls, HVAC controls, or related building-systems experience.
• 5+ years of service operations, project operations, technical leadership, or management experience.
• Strong understanding of BAS service operations and field-service delivery.
• Demonstrated experience managing technicians or technical teams.
• Strong understanding of HVAC systems and control sequences.
• Experience troubleshooting complex BAS systems.
• Ability to manage multiple priorities across multiple geographic markets.
• Strong leadership and communication skills.
• Strong customer-facing skills.
• Ability to travel nationally as required.

Preferred

• 10+ years of BAS industry experience.
• Experience managing multi-location or regional/national BAS operations.
• Niagara certification.
• Manufacturer certifications from one or more major BAS platforms.
• Experience with JCI Metasys, Honeywell, Distech, Delta, Siemens, Carrier, KMC, or Reliable Controls.
• Experience with remote BAS operations.
• Experience with BAS service agreements.
• Familiarity with FDD, analytics, energy management, and smart-building technologies.
• Understanding of BAS networking including BACnet/IP, BACnet MS/TP, Modbus, IP networking, and common integration protocols.
• Familiarity with BAS OT cybersecurity concepts and industry best practices.

Why Join Kelso Industries?

Join us and be part of a team dedicated to creating efficient, sustainable, and high-performance environments that make a lasting impact across the industrial, commercial, and institutional sectors.

Growth Opportunities: Develop new skills, take on exciting challenges, and advance your career in meaningful ways.

Company Culture: You'll thrive in an environment that supports your growth, values your contributions, and makes work fulfilling and enjoyable.

Impact: Your work directly contributes to meaningful outcomes, allowing you to see the difference you make and feel a sense of purpose every day.

Competitive Compensation & Benefits: You'll be rewarded fairly for your contributions while enjoying perks that enhance your financial security, health, and overall well-being.

Kelso Industries celebrates diversity and is committed to creating an inclusive environment for all employees. We do not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Kelso does business