National Accounts Service Coordinator

Pho Prime, LLC; Irving (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

8 Paid Holidays

PTO

Employee Referral Bonus

401k with Company Match

Company Paid Training

Job summary

W.W. Williams is seeking a National Accounts Service Coordinator in Irving, TX to act as the operational backbone for the national accounts program.

You will be the single point of contact for service requests, repairs, and customer concerns from fleet accounts, coordinating across branches while keeping customers informed. This non-call-center role requires strong organization, calm under pressure, and excellent communication.

Qualifications

• 3+ years in a customer service, account coordination, service dispatch, or operations role — ideally in a multi-location or field service environment.
• Demonstrated ability to manage multiple open issues simultaneously while maintaining accuracy, professionalism, and follow-through on every one
• Strong written and verbal communication skills — comfortable delivering both good news and bad news to demanding customers with clarity and calm
• Experience working with CRM platforms and service management or dispatch software to track open work, log interactions, and generate reports
• High organizational discipline — a natural system-builder who does not let things fall through the cracks under pressure
• Ability to work in a fast-paced, interrupt-driven environment without losing attention to detail on the work already in progress

Responsibilities

• Service Intake & Triage
• Branch Coordination & Dispatch
• Customer Communication & Daily Status Updates
• Problem Resolution & Escalation Management
• Account Administration & Reporting

Skills

Customer service

Account coordination

Service dispatch

Operations

CRM software

Written & verbal communication

Organizational discipline

Multi-location experience

Tools

Fleetio

Dossier

Geotab

Samsara

Job description

National Accounts Service Coordinator W.W.Williams Company

Address 222 West Las Colinas Boulevard, Irving, TX, 75039, US

Schedule Full time

Job Type Permanent

Description

National Accounts Service Coordinator Opportunity Summary:

The National Accounts Service Coordinator (NASC) is the operational backbone of the national accounts program — the single point of contact for every service request, repair update, and customer concern generated by the company's Class 5–8 fleet accounts. While the National Accounts Manager builds and grows the portfolio, the NASC ensures that every account experience is seamless, proactive, and consistently excellent.

This is not a call center role. It requires deep organizational skills, calm under pressure, genuine customer care, and the ability to coordinate across multiple internal branches and service teams simultaneously — all while keeping the customer informed and confident that their fleet is in good hands.

Key Responsibilities:

• Service Intake & Triage
• Branch Coordination & Dispatch
• Customer Communication & Daily Status Updates
• Problem Resolution & Escalation Management
• Account Administration & Reporting

Qualifications:

Required

• 3+ years in a customer service, account coordination, service dispatch, or operations role — ideally in a multi-location or field service environment
• Demonstrated ability to manage multiple open issues simultaneously while maintaining accuracy, professionalism, and follow-through on every one
• Strong written and verbal communication skills — comfortable delivering both good news and bad news to demanding customers with clarity and calm
• Experience working with CRM platforms and service management or dispatch software to track open work, log interactions, and generate reports
• High organizational discipline — a natural system-builder who does not let things fall through the cracks under pressure
• Ability to work in a fast-paced, interrupt-driven environment without losing attention to detail on the work already in progress

Preferred

• Background in commercial trucking, fleet maintenance, heavy equipment, or automotive service — familiarity with Class 5–8 vehicles and maintenance terminology is a strong advantage
• Experience in a service dispatcher, fleet coordinator, or field service coordinator role in a mobile or multi-branch service operation
• Familiarity with fleet management systems (Fleetio, Dossier, Geotab, Samsara, or equivalent) used by fleet maintenance departments
• Prior experience supporting a national accounts or key accounts program as an inside coordinator or client services role
• Exposure to DOT compliance, PM scheduling, or commercial vehicle breakdown response processes

Employee Rewards and Benefits:

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• 401k with a Company Match
• Company Paid Training

About the Company:

W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing and warehouse/supply chain management solutions to a varied customer base. Our products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation and third-party supply chain logistics services. Our customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military and boat owners to name a few.

What began as a small family-owned business has evolved into one of the nation's most diversified solutions provider. We are relentlessly dedicated to helping our customers achieve maximum up time. From single trucking to cranes to fleet management to power generators to military and commercial packaging - consider it done.

We are Genuine. Honest. Passionate. That's not a slogan, it's a mantra. Everyone who wears the W.W. Williams name - from service technicians to advisors to business executives - is committed to getting the job done right, the first time around. Our people are our greatest assets; we support our team with access to world class training and development opportunities. It's this level of investment and care that matters to customers, giving you peace of mind that your fleet is in the right hands.

W.W. Williams is one of the nation’s largest sales and service networks of industrial power products. With multiple locations across the US and Mexico, we are dedicated to providing highly professional service and strong relationships with our customers.

Join us for a career where you'll grow both personally and professionally in a welcoming, diverse, and inclusive environment.

Competitive wages and benefits. AAP/EPE/M/F/Vets/Disabled, DFWP.