National Accounts, Client Services Operations Administrator

Terminix International; Harrisburg, Northern (Dauphin County, KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Health benefits starting day 1

401(k) retirement plan

Paid holidays

Job summary

Terminix International in the United States seeks a National Accounts, Client Services Operations Administrator to manage inquiries, set service standards, and coordinate with field teams and subcontractors to ensure customer satisfaction.

Required are 3-5 years in client management, strong communication, and the ability to multitask and lead projects. Benefits begin on day one; competitive health, retirement, and growth opportunities are offered.

Qualifications

• Requires a high school diploma; college degree preferred but not required.
• 3-5 years of client management experience.
• Experience in sales and billing is helpful.
• Must express urgency in resolving client and partner concerns.
• Strong written and verbal communication skills.
• Ability to lead projects and manage multiple tasks.

Responsibilities

• Manage inbound/outbound customer inquiries and policies for clients.
• Ensure performance/ service standards and industry relations.
• Coordinate with field, subcontractors, and internal teams to resolve issues.
• Escalate and address customer concerns promptly.
• Proactively identify potential failures and address before customers notice.
• Possibility of 40+ hour work weeks and weekend coverage.
• Develop expertise in assigned verticals.

Skills

Client management

Urgency and responsiveness

Strategic thinking

Project management

Communication

Organizational skills

Multitasking

Attention to detail

Learning new software

Education

High school diploma

College degree preferred

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our National Accounts, Client Services Operations Administrators do?

Manages all activities associated with inbound/outbound customer inquiries, including developing and implementing policies and procedures on the flow of information for clients assigned. Establishes and implements performance/service standards. Ensures productivity meets or exceeds service and quality standards. Establishes and maintains industry relations. Provides coaching and mentoring to Client Service Administrators.

Responsibilities include, but are not limited to:

• Communication regarding assigned accounts to field and our subcontractors
• Owns the communication of requested process improvements from assigned customers
• Escalates customers' issues to an appropriate level within the company as needed
• Resolves customers' pain points of clients
• Proactively looks for failure/potential failure, correcting them before the customers notice
• Work schedule may be 40+ hours per week and may include working on weekends as needed.
• Builds expertise in assigned verticals.
• Collaborates with internal departments, service branches, and technical and operations managers to facilitate the resolution of complex administrative and service issues to ensure customer satisfaction.

What do you need?

• High school diploma or equivalent required
• College degree preferred but equivalent work experience is acceptable
• 3-5 years client management experience
• Experience working in sales and billing is helpful
• Must have and express a sense of urgency when dealing with client and partner concerns
• Strategic and innovative thinking skills
• Experience in project management, project or peer leadership, customer service, and conflict resolution
• Strong written and verbal communication skills
• Organizational and project management skills
• Ability to multitask
• Detail-oriented
• Ability to learn new business unit software programs as needed

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.