Customer Account Manager

SOLitude Lake Management; Town of Florida (NY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Vacation days

Company holidays

Job summary

Rentokil North America, Inc. is seeking an experienced Account Manager to maintain and expand client relationships across our lake management services.

You will serve as the primary contact, coordinating projects, addressing client needs, and driving solutions that enhance satisfaction and retention. The role requires 3+ years in account management or sales, strong communication and negotiation skills, and a valid driver's license.

Qualifications

• Minimum 3 years of experience in account management, client relations, or sales.
• Must possess a valid driver's license from state of residence.

Responsibilities

• Build and nurture long-term relationships with clients, understanding their needs and addressing concerns.
• Serve as the main point of contact for assigned client accounts and manage all relationship aspects.
• Maintain regular communication with clients via emails, calls, and meetings to provide updates and gather feedback.
• Assess client needs and collaborate with internal teams to develop tailored solutions.
• Coordinate and oversee project execution for clients, ensuring timelines and budgets are met.
• Identify opportunities for upselling and cross-selling services or products.
• Address client issues and escalate complex matters to appropriate departments.
• Develop strategies to improve client retention and loyalty.
• Stay informed about industry trends and competitor activities to spot growth opportunities.
• Prepare regular reports on account status and KPIs for management.

Skills

Account management

Client relations

Communication

Negotiation

MS Office

Education

Bachelor's degree in Business Administration or related field

Tools

CRM software

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to \"protect people, enhance lives, and preserve the planet\".

Overview

This role is responsible for maintaining and expanding relationships with our clients, ensuring their satisfaction and success. This role will also serve as the primary point of contact for clients, managing their accounts, addressing their needs, and providing solutions to enhance their experience with our lake management services

Duties & Responsibilities

• Build and nurture strong, long-term relationships with clients, understanding their unique needs, and proactively addressing any concerns or issues.
• Serve as the main point of contact for assigned client accounts, managing all aspects of their relationship with the company.
• Maintain regular communication with clients through emails, phone calls, and meetings to provide updates on services, address inquiries, and gather feedback.
• Conduct thorough assessments of client needs and requirements, collaborating with internal teams to develop tailored solutions and proposals.
• Coordinate and oversee the execution of projects for clients, ensuring timelines, budgets, and quality standards are met.
• Identify opportunities for upselling and cross-selling additional services or products to existing clients based on their evolving needs and goals.
• Promptly address any client issues or concerns, escalating complex issues to the appropriate departments for resolution while ensuring client satisfaction.
• Develop strategies and initiatives to enhance client retention rates and increase customer loyalty.
• Stay informed about industry trends, market developments, and competitor activities to identify opportunities for business growth and improvement.
• Prepare regular reports on account status, client feedback, and key performance indicators (KPIs) for management review.

Candidate Requirements

Education

• Bachelor's degree in Business Administration, Marketing, or a related field.

Experience

• Minimum of 3 years of experience in account management, client relations, or sales, preferably within the environmental services or related industry.
• Must possess a valid driver's license from state of residence

Skills & Competencies

• Proven experience in account management, client relations, or sales, preferably within the environmental services or related industry.
• Excellent communication, negotiation, and interpersonal skills
• Strong problem-solving abilities and the capacity to handle challenging situations with professionalism and diplomacy.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple tasks and priorities effectively.
• Proficiency in MS Office Suite and CRM software.
• Knowledge of lake management practices, environmental regulations, and water quality management is a plus.

#RTX100

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days
• Company-paid holidays & floating holidays
• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

California residents to review your privacy rights.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.