National Accounts Administrator

Passport Health; Phoenix (AZ); On-site; USD 24,796 - 27,552; Full time

Job summary

Passport Health is seeking a National Account Administrator to support our National Accounts team during the busy flu season. This full-time, temporary role handles contracts, account records, and onsite events, coordinating with account managers and clinicians to ensure accurate and timely service.

Based in Phoenix, AZ, the role offers hourly pay and opportunities for extension based on business needs. Ideal candidates have strong organization, communication, and problem-solving skills to

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 1-3 years of administrative, customer service, account coordination, or operations experience.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Comfortable working in a fast-paced, deadline-driven environment.
• Strong problem-solving skills and ability to work independently.

Responsibilities

• Enter and maintain corporate client contracts within internal systems, ensuring accuracy and completion.
• Generate and maintain client account records to support Account Managers.
• Serve as the primary point of contact for nurses supporting onsite events by answering questions and resolving issues.
• Monitor and respond to internal and external support requests through Zendesk in a timely manner.
• Coordinate and enter onsite flu and wellness events within the OEM scheduling system.
• Audit client accounts and event records to ensure data accuracy and accessibility.
• Perform quality assurance reviews of completed nurse services to ensure contractual expectations are met.
• Maintain and update internal reference guides, documentation, and resources.
• Assist clients with service-related questions and coordinate solutions with internal teams.
• Partner with Sales, Scheduling, Operations, and Account Management teams to ensure successful event execution.
• Complete additional administrative projects and support departmental initiatives as assigned.

Skills

Administrative experience

Customer service

Account coordination

Operations experience

Organizational skills

Time management

Communication skills

Problem solving

Independent work

Education

High school diploma

Associate degree

Bachelor's degree

Tools

Google Workspace

Microsoft Office Suite

PDF editing software

CRM systems

Scheduling platforms

Job description

Passport Health - National Account Administrator (Full-Time, Temporary)

Join Passport Health

Passport Health is North America's largest provider of travel medicine and immunization services, with more than 300 clinics across the United States and Canada. We help travelers stay healthy through vaccinations, travel consultations, travel documents, and essential travel supplies. Each year, organizations across the U.S. partner with Passport Health to provide onsite flu vaccination and biometric screening clinics for their employees. As we prepare for another busy flu season, we're looking for organized, customer-focused professionals to join our National Accounts team.

Position Summary

The National Account Administrator is a full-time, temporary position supporting our National Accounts team during the busy flu season. This role serves as the administrative backbone of the department by ensuring client contracts, account records, onsite events, and service documentation are accurate and up to date. Working closely with Account Managers, nurses, and corporate clients, this position plays a critical role in delivering exceptional customer service while ensuring operational excellence throughout each client engagement.

Employment Details

• Employment Type: Full-Time, Temporary (Non-Exempt)
• Location: Phoenix, AZ
• Schedule: Monday-Friday (hours based on business needs)
• Assignment Length: Temporary seasonal position with the potential for extension based on business needs
• Pay: $18.00-$20.00 per hour

Key Responsibilities

• Enter and maintain corporate client contracts within internal systems, ensuring accuracy and completion.
• Generate and maintain client account records to support Account Managers.
• Serve as the primary point of contact for nurses supporting onsite events by answering questions and resolving issues.
• Monitor and respond to internal and external support requests through Zendesk in a timely manner.
• Coordinate and enter onsite flu and wellness events within the OEM scheduling system.
• Audit client accounts and event records to ensure data accuracy and accessibility.
• Perform quality assurance reviews of completed nurse services to ensure contractual expectations are met.
• Maintain and update internal reference guides, documentation, and resources.
• Assist clients with service-related questions and coordinate solutions with internal teams.
• Partner with Sales, Scheduling, Operations, and Account Management teams to ensure successful event execution.
• Complete additional administrative projects and support departmental initiatives as assigned.

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 1-3 years of administrative, customer service, account coordination, or operations experience.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Exceptional attention to detail and accuracy.
• Comfortable working in a fast-paced, deadline-driven environment.
• Strong problem-solving skills and ability to work independently.

Preferred Experience

Experience with any of the following is a plus:

• Google Workspace (Sheets, Docs, Slides)
• Microsoft Office Suite
• PDF editing software

CRM or scheduling platforms

What Makes You Successful

• You enjoy staying organized and keeping projects moving.
• You thrive in a fast-paced, collaborative environment.
• You take pride in delivering exceptional customer service.
• You proactively identify problems and work toward solutions.
• You communicate professionally with both internal teams and external clients.
• You have a keen eye for detail and accuracy.

Why Join Passport Health

• Gain valuable experience supporting national corporate healthcare programs.
• Work alongside a collaborative and mission-driven team.
• Make a direct impact during one of the busiest healthcare seasons of the year.
• Opportunity for extension or future employment based on business needs and performance.