National Account Technical Project Manager - REMOTE

Custom Mechanical Solutions; Bellevue (WA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading company in energy-efficient HVAC systems is seeking a National Account Technical Project Manager. This remote position involves managing HVAC system commissioning, supporting production planning, and collaborating with various stakeholders to ensure project success. Ideal candidates will have strong communication skills and HVAC knowledge, with opportunities for growth and development.

Qualifications

• Understanding of HVAC systems and controls.
• Mechanical aptitude and ability to read construction documents.
• Five or more years of HVAC experience preferred.

Responsibilities

• Manage commissioning of new HVAC systems and controls.
• Provide daily updates on field service and warranty work.
• Support National Accounts group with technical service.

Skills

Communication

Problem Solving

Customer Service

Teamwork

Education

High school diploma or equivalent

Degree or certification in mechanical engineering

Tools

Microsoft Office

Microsoft Teams

Job description

National Account Technical Project Manager - REMOTE

Join us at Custom Mechanical Solutions as a National Account Technical Project Manager - REMOTE.

Custom Mechanical Solutions specializes in energy-efficient HVAC systems across the Pacific Northwest, with expertise in healthcare, education, data centers, and retrofit projects. We collaborate with top manufacturers to meet performance and sustainability goals, emphasizing quality, care, and progress.

If you're looking to grow your career, we support your development and value your impact. We review every application carefully and appreciate your interest in joining our team.

The role involves managing the commissioning of new HVAC systems and controls, and providing daily updates on field service and warranty work for large National Account customers. Secondary responsibilities include supporting production planning, team growth, factory discussions, and other needs within our expanding team. The position reports directly to the National Accounts Operations Manager.

Responsibilities include:

1. Supporting East and West coast projects, including project calls and site visits.
2. Establishing start-up and commissioning plans, procedures, and schedules; verifying system installation and performance standards.
3. Collaborating with technicians, commissioning agents, factory reps, contractors, and customers to review system operations.
4. Providing support for installation, start-up, troubleshooting, and warranty issues.
5. Managing external service providers for projects, service, warranty, manpower, and closeout.
6. Overseeing field service work plans and providing troubleshooting and warranty support.
7. Supporting the National Accounts group with technical service and warranty issues.
8. Facilitating customer training on equipment operation and maintenance.
9. Preparing daily updates on issues and communicating with relevant parties.
10. Managing project issues to closure efficiently.
11. Obtaining training and certifications, and conducting ongoing technical education.
12. Developing and maintaining safety plans and fostering a safety culture.

Additional duties include:

1. Working with the Operations Manager to improve customer satisfaction.
2. Providing pre-start-up assistance and coordination.
3. Supporting aftermarket parts sales and maintaining relationships with end users.

Minimum qualifications:

• High school diploma or equivalent.
• Understanding of HVAC systems and controls.
• Mechanical aptitude and ability to read construction and system documents.
• Excellent communication skills.
• Customer service passion, problem-solving skills, and teamwork.
• Ability to work independently and manage third-party providers.
• Intermediate proficiency in Microsoft Office.
• Ability to lift 50 lbs and hold a valid driver’s license.
• Willingness to travel overnight up to 30%.

Preferred qualifications:

• Five or more years of HVAC experience.
• Degree or certification in mechanical engineering or related fields.
• Experience in HVAC commissioning and controls.
• Interest in learning and growth.
• Intermediate knowledge of Microsoft Teams.

We are committed to equal employment opportunities and reasonable accommodations for individuals with disabilities.