National Account Support Specialist

Georgia-Pacific LLC; Green Bay (WI); Hybrid; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts / HSA

Life insurance

Disability insurance

Retirement plan

Paid vacation/time off

Educational assistance

Infertility assistance

Paid parental leave

Adoption assistance

Job summary

Georgia-Pacific LLC is seeking a National Account Support Specialist to collaborate with National Account Sales and Distribution teams in Green Bay, WI. The role supports key accounts, analyzes sales data, and drives process improvements while traveling up to 10% and maintaining CRM accuracy.

The position offers a hybrid schedule with 2 days remote and 3 days in the Green Bay office, and compensation is commensurate with experience.

Qualifications

• Bachelor’s degree in business, sales, or a related field.
• Experience working with Microsoft Office Suite (Outlook, Teams, PowerPoint, Word, Excel).
• Experience managing multiple projects in a fast-paced environment.
• Willing to travel up to 10%.

Responsibilities

• Account Management Support: Partner with National Account Managers in the day-to-day management of key accounts, including handling inquiries, resolving issues, and maintaining accuracy within business processes.
• Data Analysis and Reporting: Pull & analyze sales data to provide actionable insights that support strategic account strategies. Generate regular reports to track performance and identify areas for growth.
• Process Improvement: Identify areas for process improvement within account management operations and implement strategies to enhance efficiency and effectiveness.
• Communication and Coordination: Serve as a liaison between key partners and internal departments to ensure alignment and effective communication and fulfill client requirements.
• Customer Relationship Management: Maintain accurate and up-to-date records of customer interactions and account activities using CRM tools and systems.
• End User Support: Provide comprehensive support for the end users of GP Pro products through various channels including emails, calls, and chat, ensuring timely and effective resolution of user inquiries and issues.

Skills

Bachelor's degree in business, sales,或

Education

Bachelor’s degree in business, sales, or a related field

Tools

Microsoft Office Suite

Job description

Your Job

Georgia-Pacific’s GPXpress Team is seeking a National Account Support Specialist, working closely with our National Account Sales and Distribution Teams. In this pivotal role, you will play a key part in enhancing our selling capabilities and contributing to the long-term success of GP.

Our Team

The GPXpress team is a sales support team that assists distribution partners and sales employees through the utilization of online tools. We’re a highly collaborative group that works together to enhance sales and provide superior customer satisfaction.

This role offers the flexibility of a hybrid schedule where you will work 2 days remotely and 3 days in the Green Bay office (subject to change based on business need). There will be exciting opportunities to travel to other locations to provide onsite support (about 10% travel). Compensation in this position will be commensurate with experience.

What You Will Do

• Account Management Support: Partner with National Account Managers in the day-to-day management of key accounts, including handling inquiries, resolving issues, and maintaining accuracy within business processes.
• Data Analysis and Reporting: Pull & analyze sales data to provide actionable insights that support strategic account strategies. Generate regular reports to track performance and identify areas for growth.
• Process Improvement: Identify areas for process improvement within account management operations and implement strategies to enhance efficiency and effectiveness.
• Communication and Coordination:Serve as a liaison betweenkey partnersand internal departments to ensure alignment and effective communication and fulfill client requirements.
• Customer Relationship Management:Maintain accurate and up-to-date records of customer interactions and account activities using CRM tools and systems.
• End User Support: Provide comprehensive support for the end users of GP Pro products through various channels including emails, calls, and chat, ensuring timely and effective resolution of user inquiries and issues.

Who You Are (Basic Qualifications)

• Bachelor’s degree in business, sales, or a related field OR 4+ years of work experience in a sales support role
• Experience working with Microsoft Office Suite (Outlook, Teams, PowerPoint, Word, Excel)
• Experience managing multiple projects in a fast-paced environment
• Willing to travel up to 10%

What Will Put You Ahead

• 2+ years of experience in sales support or related field
• Experience with Salesforce
• Experience in roles supporting national accounts, wholesales, distribution, and/or managing strategic partnerships
• Experience working with pricing, contracts and/or RFPs

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophyhere.

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day –to make everyday products even better.

At Koch, employees are empowered to do what they do best to make life better. Learn how ourbusiness philosophyhelps employees unleash their potential while creating value for themselves and the company.

Our Benefits

• Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria are set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information:http://www.kochcareers.com/doc/Everify.pdf