National Account Manager-OCS

Luigi Lavazza SPA; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in the coffee industry is seeking a National Account Manager to oversee and expand its hospitality and travel business in North America. The role requires a seasoned sales professional with experience in the Food & Beverage sector. Responsibilities include managing client relationships, developing tailored programs, and ensuring brand visibility. The position is remote, preferably based in the Central or East Coast, with significant travel required. Join a passionate team committed to quality and innovation.

Benefits

401K Plan

Employee Assistance Program

Barista Certification Opportunity

Tuition Reimbursement

Performance Development Plans

Employee Discounts

Free Coffee Anytime!

Qualifications

• At least 5 years of senior sales experience in the Food & Beverage industry.
• Ability to develop training protocols and schedules.

Responsibilities

• Manage existing clients to retain and enhance brand awareness.
• Identify and develop a pipeline of strategic national targets.
• Travel frequently to support customer needs.

Skills

Communication

Problem-solving

Negotiation

Organizational skills

Education

Bachelor’s degree in Business Management

Bachelor’s degree in Marketing

Tools

Microsoft Office

CRM systems

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

Create Alert

About Us

From a small store in Turin to a large, internationally recognized group: we are present in 90 countries around the world, with over 5,000 employees and 30 companies, managed directly and indirectly by the Luigi Lavazza Spa parent company. We distribute and market our products and coffee machines. Our Group includes brands such as Lavazza, Carte Noire, Merrild, Kicking Horse, Eraclea, and Whittington tea.

Joining Lavazza means doing business with passion, with a focus that goes beyond the quality of our products. We are a big family, constantly seeking new talents who share our values to enrich our team. We balance competitiveness with social and environmental responsibility, creating superior quality products for both home and out-of-home consumption, distributed through Retail, Foodservice, Office Coffee Service (OCS), and Vending channels. Our diverse presence allows us to offer tailored solutions for any occasion and time of day.

Job Overview

At Lavazza North America, the National Account Manager plays a critical role in maintaining and expanding our hospitality and travel business, aligning with our growth strategy for the North American market. We seek a sales professional experienced in selling coffee to customers in these channels.

Location: Remote (preferably in Central or East Coast)

#LI-ID

Responsibilities

• Manage existing clients to retain, enhance brand awareness, and increase profitable sales.
• Collaborate with clients and internal teams to develop tailored programs, including branding, equipment, and training.
• Coordinate branding initiatives such as “We Proudly Serve” programs.
• Communicate regional programs to the Regional Sales Directors for execution.
• Oversee customer programs covering pricing, equipment, service, and marketing.
• Support local market activities within the assigned territory, including orders, training, and customer engagement.
• Manage pricing, contracts, and renewals.
• Travel frequently to support customer needs, including occasional weekends and overnight stays.
• Identify and develop a pipeline of strategic national targets.

Qualifications

• Bachelor’s degree in Business Management, Marketing, or related field preferred.
• At least 5 years of senior sales experience in the Food & Beverage industry, preferably in Coffee.
• Proficiency in Microsoft Office and CRM systems.
• Strong communication and organizational skills.
• Problem-solving mindset, attentive listening, and solution-oriented approach.
• Ability to develop training protocols and schedules.
• Excellent relationship-building skills for internal and external collaboration.
• Negotiation skills with experience in contract execution.
• Self-motivated, proactive, and adaptable.
• Willingness to travel up to 75% of the time.

Benefits & Perks

• 401K Plan
• Employee Assistance Program
• Barista Certification Opportunity
• Tuition Reimbursement
• Performance Development Plans
• Employee Discounts
• Free Coffee Anytime!

Lavazza is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind, providing equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, veteran status, or any other legally protected characteristic.

Job Segment: Account Manager, Marketing Manager, Branding, Food Service, Sales, Hospitality