National Account Manager, eCommerce

Shurtape Industrial; Hickory (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Shurtape Technologies, LLC is seeking a National Account Manager, Ecommerce to lead our Amazon relationship and drive sales, profit, and brand visibility across digital channels. You will work cross-functionally with product and marketing teams to optimize listings, campaigns, and promotions.

The role requires 5 years of ecommerce account management, direct Amazon experience, and strong analytical and communication skills.

Qualifications

• Bachelor’s degree in business or related field required.
• 5 years of ecommerce-related account management experience preferred; direct Amazon management experience required.
• Strong analytical and data interpretation skills with KPI tracking.

Responsibilities

• Own Amazon P&L and drive revenue, margin, and growth.
• Develop and execute ecommerce sales strategies to grow brand presence.
• Collaborate with product/brand marketing for listings, promotions, and ads.
• Forecasts and KPI reporting; analyze market and customer trends.

Skills

Analytical skills

Ecommerce account mgmt

Communication skills

Negotiation

Time management

Team player

MS Office proficiency

Ambiguity tolerance

Presentation skills

Education

Bachelor’s degree in business or related field

Tools

Vendor Central

Microsoft Office

Job description

Join a Team That Sticks Together!

At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries.

Join a Team That Sticks Together!

At Shurtape Technologies, we know how to make things stick. As a leading manufacturer and marketer of adhesive tape, we pride ourselves on creating innovative solutions for a variety of industries. We have facilities all around the world, including in the U.S., U.K., Germany, Mexico, China, and more. In addition to our specialty adhesive products, we offer well-known brands like Duck®, FrogTape®, Painter’s Mate®, Shurtape®, T-Rex®, Kip®, and Pro Tapes®.

Why Work with Us?

We encourage curiosity and creativity, working together to solve challenges and innovate. Our commitment to health, safety, and environmental responsibility means we make a positive impact on our communities and the world.

What We Offer

• A company that truly values your contributions
• A place where you can grow, make an impact, and be part of something meaningful
• A focus on excellence and continuous improvement, ensuring we deliver top-quality, reliable solutions to our customers
• An environment where employees are encouraged to bring their best ideas forward and adopt a growth mindset

More Than Just Tapes...

In addition to being obsessed with our customers, Shurtape is committed to being socially and environmentally responsible. We recognize that our actions today affect our world tomorrow, and we are committed to responsible manufacturing processes that protect the communities in which we operate.

We Ask for the Best, and Offer the Best in Return

We are looking for passionate, innovative individuals who thrive in a dynamic environment to join the Shurtape team. If you’re looking to be part of a forward-thinking, fast-paced, and supportive team, we’d love to hear from you!

Summary Of Position

In this customer-facing role, the National Account Manager, Ecommerce, will be responsible for developing and executing sales strategies to maximize revenue, market share, and brand presence on Amazon.com. They will oversee our largest ecommerce customer relationship, generate meaningful sales revenue and profit growth, and work cross-functionally with internal and external teams to advance our portfolio of brands in the digital space. This role will lead in developing creative and forward-thinking strategies and will champion initiatives to address the dynamic ecommerce landscape, including trends in AI and technology.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and foster strong relationships with key customer contacts and internal stakeholders.
• Responsible for Amazon P&L and driving sustainable growth.
• Develop and implement a comprehensive sales strategy for Amazon to achieve revenue, margin, and growth targets.
• In support of Company’s goals and objectives, collaborate with product and brand marketing teams to create compelling product listings, promotional campaigns, and advertising strategies to increase visibility and conversion rates.
• Assortment management- inclusive of new item launch strategy, identifying opportunities for expansion and/or channel exclusives, digital merchandising and content optimization.
• Monitor and report on KPIs, sales performance, and ROI of marketing activities, making data-driven recommendations for improvement.
• Understand and articulate key business insights, analyze market trends, customer behavior, and competitive landscape to identify opportunities for growth and optimization.
• Will work extensively within Amazon portals.
• Have a bias for action; identify issues and root causes, trends and opportunities, and make recommendations for improvements.
• Collaborate and develop accurate forecasts in support of key customer business initiatives.
• Stay updated on Amazon policies, tools, and best practices to ensure compliance and maximize effectiveness.
• Consistently review with Customer Care, Logistics, and Account Receivables the necessary requirements needed to provide world class service to Amazon.com.
• Procure and manage service providers as appropriate- lead in goal setting, benchmarking, and annual evaluations.
• Communicate industry and competitive news to the Company.

Qualifications

• Strong analytical skills and experience working with multiple large and complex data sets; BI tools experience a plus.
• Demonstrated proficiency in customer portals (Vendor Central).
• Experience in Ecommerce advertising and marketing platforms, and performance analysis.
• Excellent communication and relationship building skills with proven negotiation skills.
• Comfortable with ambiguity, complex business challenges and detailed analysis.
• Strong presentation, organizational, interpersonal, written and verbal communication skills.
• Self-motivated with the ability to multi-task and perform tasks in a timely manner.
• Proactive and collaborative team player.
• Proficient in Microsoft Office Suite.

Job Requirements

• Bachelor’s degree in business or related field.
• 5 years of ecommerce-related account management experience highly preferred. Direct Amazon account management experience required.
• Ability to travel as required for customer meetings and industry conferences (up to 15%).

PHYSICAL DEMANDS

• Ability to work in front of a laptop or PC workstation for extended periods of time.
• Occasional standing, sitting, walking, and talking on the phone.
• Schedule flexibility to include weekend and /or after-hours workload as needed.

WORK ENVIRONMENT

Our office is designed to bring people together. It's an open, collaborative space where creativity and teamwork thrive. We believe the best ideas come from shared conversations and we encourage our teams to work closely and support one another. To help everyone do their best work, we provide a comfortable and well-equipped workspace, foster team building through activities and social events, and prioritize work-life balance, further helping our employees achieve their personal and professional goals. Our company culture values innovation, inclusivity and a positive attitude, with the contributions of each employee driving our overall success.

Shurtape Technologies, LLC is proud to be an Equal Opportunity and Affi-cative Action employer. Shurtape Technologies, LLC does not discriminate based on race, religion, color, national origin, gender (including identity & expression), medical condition, sexual orientation, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business requirement.