NAS HCM Service Consultant III

ADP; Maitland (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic and inclusive team as an NAS HCM Service Consultant III, where you can make a significant impact on client satisfaction. This role involves troubleshooting ADP client application issues, developing solutions, and educating clients. You'll thrive in a collaborative environment that encourages growth and innovation, and you'll have the opportunity to contribute meaningfully to a company committed to diversity and community involvement. If you're enthusiastic and eager to learn, this is the perfect opportunity for you!

Benefits

Collaborative Team Environment

Opportunities for Growth

Community Involvement

Diversity and Inclusion Initiatives

Qualifications

• 5+ years of experience in relevant fields or 3 years with a Master's degree.
• Strong background in benefit administration and software configuration.

Responsibilities

• Research and resolve client application issues during system setups.
• Maintain records in CRM and manage work queues effectively.

Skills

Benefit Administration

Software Configuration

SQL

Coding

Data Reporting

Process Improvement

Education

Bachelor's Degree

Master's Degree

Tools

CRM Software

Job description

Applications for this role will be accepted on an ongoing basis.

ADP, Inc. seeks an NAS HCM Service Consultant III in our Maitland, FL location.

About the Role

Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?

Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you! Ready to design what’s next?

To thrive in this career, you’ll need to be enthusiastic, eager to learn, and take on stretch assignments. You strive to learn new technologies and find ways to incorporate what you learn into building your results. You’ll be curious, persistent, and at times persuasive.

Key Responsibilities

• Research, troubleshoot, and resolve ADP client application issues during system setups, product functionality, enhancements, data defects, and inquiries.
• Serve as the single point of contact for all applications within the functional area, coordinating resolution across ADP products.
• Maintain records in CRM, manage work queues, and develop complex configuration and process solutions.
• Interface with clients to resolve escalated issues and answer product questions.
• Develop and implement solutions involving report analysis, process development, and client education.

Qualifications

• Bachelor's degree in relevant fields plus five years of related experience, or Master's degree with three years of experience.
• Experience in benefit administration, software configuration, SQL, coding, data reporting, and process improvement.

What We Offer

• Collaborative team environment that encourages courageous conversations.
• Focus on delivering impactful outcomes and client satisfaction.
• Learning environment that promotes growth and innovation.
• Opportunities to act as an owner and contribute meaningfully.
• Community involvement and support through ADP’s philanthropic initiatives.
• A commitment to diversity, equity, and inclusion.

What are you waiting for? Apply today!

Learn more about ADP: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA)

For more information, visit: jobs.adp.com

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About ADP

We are a global provider of cloud-based HCM solutions, leading in HR, payroll, talent, and more. Recognized for our culture and values, we foster an inclusive environment where innovation and belonging thrive. Learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Opportunity

ADP is committed to an inclusive workplace, providing equal opportunities regardless of protected characteristics. Hiring decisions are based on merit, qualifications, and performance.

Our Ethics

ADP upholds the highest standards of integrity and compliance. Learn more about our culture and values at https://jobs.adp.com/life-at-adp/.