NAIMES Technical Support Analyst – FAA 24/7 On‑Site

OCH Technologies LLC; Warrenton (VA); Presencial; USD 65 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off

Medical, Dental, Vision Insurance

401(k)

Resumo da oferta

OCH Technologies LLC seeks a Junior Technical Support Analyst to support the NAS NAIMES system for the FAA. This on-site role at ATCSCC Warrenton VA will troubleshoot issues, manage incidents, and coordinate software/hardware deployments 24/7.

The ideal candidate has strong problem solving, customer service skills, and proficiency with Microsoft Office and Windows/Linux, with the ability to obtain a Public Trust clearance. Training and career growth opportunities are offered.

Qualificações

• High school diploma or GED required.
• Minimum of six years of relevant work experience.
• Experience providing 24/7 operations & helpdesk support.
• Proficient in Microsoft Office suite.
• Strong verbal and written communication skills.
• Must be able to hold a Public Trust clearance.
• Shift work in a 24/7/365 environment.
• Knowledge of Windows and Linux operating systems.

Responsabilidades

• Troubleshoot system/application issues and escalate as needed.
• Initiate trouble tickets and assign priority/severity.
• Coordinate software/hardware upgrades and deployments for NAIMES systems.
• Document shift-change logs and incident actions.
• Provide 24/7 account maintenance and user training for NAIMES apps.
• Support Special Activity Airspace (SAA) programs and SUA/NOTAM processes.
• Respond to queries and isolate problems; implement solutions.
• Maintain documentation and data integrity across systems.

Conhecimentos

Microsoft Office

Windows

Linux

Customer service

Problem solving

Communication

24/7 support

Formação académica

High School Diploma or GED

Ferramentas

Ticketing systems

Descrição da oferta de emprego

OCH Technologies LLC seeks a Junior Technical Support Analyst to support the NAS NAIMES system for the FAA. This on-site role at ATCSCC Warrenton VA will troubleshoot issues, manage incidents, and coordinate software/hardware deployments 24/7.

The ideal candidate has strong problem solving, customer service skills, and proficiency with Microsoft Office and Windows/Linux, with the ability to obtain a Public Trust clearance. Training and career growth opportunities are offered.