Junior Technical Support Analyst - 24/7 NAS IT Operations

OCH Technologies, LLC; Warrenton (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off and Holidays

Medical, Dental, and Vision Insurance

Paid Parental Leave

Short-term disability, long-term, and

Life insurance - Employer Paid

401(k)

Tuition Reimbursement

Job summary

OCH Technologies, LLC seeks a Junior Technical Support Analyst to support FAA NAIMES. You will troubleshoot, log incidents, and coordinate with Level 2/3 teams, ensuring timely updates to stakeholders and maintaining system health in a 24/7 environment.

The role requires strong communication, problem solving, and the ability to handle shift work, including weekends and holidays, while maintaining data integrity and effective training.

Qualifications

• High school diploma or GED is required.
• At least six years of relevant work experience.
• Ability to obtain and maintain a Public Trust clearance.
• Experience providing operations and maintenance support and 24/7 support.

Responsibilities

• Assist stakeholders with troubleshooting system/application issues and escalate when needed.
• Initiate Trouble Tickets and assign priority based on impact to NAIMES mission.
• Support software/hardware upgrades and coordinate deployments for NAIMES.
• Verify systems and document outcomes in the Shift Change Log at least hourly.
• Email the shift change log to FAA Leads daily.
• Provide 24/7/365 account maintenance for NAIMES applications.
• Deliver front-end training on SUA and NOTAM origination and retrieval.
• Use diagnostic analytics to validate data integrity and report discrepancies.

Skills

Microsoft Office

Windows/Linux

Help desk experience

Education

High School Diploma or GED

Job description

OCH Technologies, LLC seeks a Junior Technical Support Analyst to support FAA NAIMES. You will troubleshoot, log incidents, and coordinate with Level 2/3 teams, ensuring timely updates to stakeholders and maintaining system health in a 24/7 environment.

The role requires strong communication, problem solving, and the ability to handle shift work, including weekends and holidays, while maintaining data integrity and effective training.