Nail Technician

Arch Amenities Group; Chicago (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Arch Amenities Group is hiring a Nail Technician to deliver professional nail care services with a focus on guest satisfaction. You will uphold the Arch Experience, perform nail grooming, polish, massage, and exfoliation, and ensure a clean, safe spa environment.

The role requires state licensure, prior nail experience, and the ability to explain treatments while providing outstanding customer service. Flexibility to work days, evenings, weekends, and holidays is expected.

Qualifications

• Must hold a valid state license in nail services.
• Prior nail technician experience preferred.
• Strong customer service skills and ability to build rapport with guests.
• Ability to explain treatments/services to guests.
• Excellent work ethic and organizational skills.
• Able to manage multiple duties and work as part of a team.
• Willingness to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Provide nail care services per established guidelines and menu.
• Maintain Arch Amenities Group standards and brand procedures.
• Assess contraindications to protect guest safety.
• Explain product benefits and suggest home care options.
• Keep treatments on schedule and manage client records.
• Maintain sanitation and equipment cleanliness daily.
• Attend trainings and meetings as scheduled.

Skills

Customer service

Team player

Communication skills

Product recommendations

Spa knowledge

Rapport building

Education

State nail services license

Tools

Nippers

Files

Buffers

Cuticle removers

Polishes

Acetone

Foot file

Lotions

Scrubs

Paraffin heater

Hot towel warmer

Job description

Job Title: Nail Technician

Department: Spa Operations

Reports to: General Manager

Job Type: Non-Exempt

Arch Amenities Group

Wellness-driven. Hospitality-focused.

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary

The Nail Technician is responsible for performing nail care services and working with the highest quality of customer service.

Key Responsibilities

• Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of Arch Amenities Group.
• Performs nail services that meet the established guidelines for the type of service offering and that fulfill guest expectations in the area of nail grooming, polish application, massage and exfoliation.
• Performs all treatments on services menu based upon current licensure.
• Assesses contraindications of guests that may prevent service from taking place.
• Meets the needs of the guest at all times throughout the service.
• Understands and uses universal precautions when providing services.
• Cleans and disinfects all equipment on a daily basis.
• Maintains the highest level of nail care knowledge for both hands and feet and has complete knowledge of all spa services presently offered. Understands the ingredients in products and can explain their benefits to guests.
• Answers guests' questions in a knowledgeable and professional manner.
• Recommends products for home use.
• Suggests to guests other beneficial treatments offered in the spa.
• Begins and ends all treatments on time.
• Works assigned schedule and arrives and departs from their shift on time.
• Ensures that work areas are clean and set according to procedures.
• Informs Spa Director or other management personnel about product needs.
• Creates and maintains client cards and treatment notes, when appropriate.
• Completes all assigned side work.
• Attends all scheduled meetings.
• Attends scheduled professional training.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned.

Qualifications

• Valid state license in nail services or other credentials required by the state.
• Previous nail technician experience.
• Customer service experience, preferably in a spa. Must be able to build rapport with guests.
• Ability to explain various treatments/services to guests.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously. Strong team player
• Energetic, enthusiastic and motivational. Professional manner, discretion, and appearance.
• Good verbal and written skills.
• A comfort level with product recommendations.
• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• Light Work: Exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move light objects.
• The employee may occasionally lift and/or move up to 25 pounds.
• This position requires the following abilities: balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: nippers, files, buffers, cuticle removers, polishes, acetone, foot file, lotions, scrubs, hot cabbie, and paraffin heater.
• Work conditions include exposure to fumes, odors, and dust.

Essential Function

• Stationary Position -- Sitting or Standing
• Active Position -- Walking, jogging, running
• Use of hands/fingers -- Operate, Use, Inspect, Place, Detect, Position, Prepare, activate
• Climb/Balance -- Stairs, ladders, ropes, equipment, beams
• Stoop/kneel/crouch or crawl -- Position self, move
• Talk/hear -- communicate, detect, converse with, discern, convey, express oneself, exchange information
• See -- Detect, determine, perceive, identify, recognize, judge, observe, inspect, estimate, assess
• Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or less
• Carry weight, lift -- Move, transport, position, put, install, remove -- 50 lbs or more
• Exposure to -- Exposed, work around, chemicals, odors, smells, noise, indoors or outdoors, heat, cool.

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Aff ... All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.