Dual Therapist

Arch Amenities Group; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Arch Amenities Group is seeking a Dual Therapist to provide facials and nail services to guests in our facility. The role emphasizes guest satisfaction, adherence to brand standards, and maintaining cleanliness and product knowledge.

Responsibilities include performing massages and body treatments within licensure, recommending products, and creating accurate treatment notes while ensuring timely scheduling and professional conduct.

Qualifications

• High School Diploma or GED. Valid state license in massage therapy or other credentials required by the state.
• Previous massage and body work experience.
• Customer service experience, preferably in a spa.
• Must be able to build rapport with guests.
• Ability to explain various treatments/services to guests.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and motivational.
• Professional manner, discretion, and appearance.
• Strong team player.
• A comfort level with product recommendation.
• Availability when facility is open: nights, weekends, and holidays.
• Ability to stand for long periods.
• Physical capacity as described for the role.

Responsibilities

• Maintains Arch Amenities Group Experience standards.
• Performs massage and body services per licensure.
• Explains treatments and recommends products for home use.
• Keeps treatment areas clean and organized.
• Attends scheduled professional training and meetings.
• Represents the brand with professional conduct and safety.

Skills

Customer service

Rapport building

Team player

Verbal and written communication

Education

High School Diploma or GED

State massage therapy license

Tools

Massage oils and lotions

Hot stones

Paraffin heaters

Disinfectants

Job description

Arch Amenities Group is the leading provider of amenity management, consulting, and wellness services for commercial real estate, residential communities, and hospitality properties. Formed through the strategic acquisition of top hospitality and wellness-led providers, Arch brings together decades of experience and forward-thinking innovation to deliver unmatched lifestyle and hospitality experiences.

We partner with owners, operators, and developers to transform spas, fitness centers, meeting and event spaces, pools, clubs, and residential amenities into vibrant destinations that foster connection, wellness, and belonging. Our mission is to create spaces where people thrive.

With a North American footprint, a diverse client portfolio, and a highly trained service team, we help properties unlock the full potential of their amenity spaces by improving satisfaction, increasing retention, and driving ROI through thoughtful programming, operational excellence, and seamless service.

The Arch in our name reflects the connections we build between people and spaces, guests and experiences, and teams and technology. Everything we do is designed to create lasting value and measurable impact.

If you're looking to grow with an organization that leads in hospitality, wellness, and lifestyle services, Arch is a place to do what you love and build a career with purpose. Join the team shaping the future of the amenity experience.

Job Summary

The Dual Therapist is responsible for providing facials and Nail services to guests of our facility.

Key Responsibilities

• Ensures the "Arch Amenities Group Experience" for guests by maintaining the standards set in Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards.
• Adheres to policies of Arch Amenities Group.
• Performs massage and body services that meet the established guidelines for the type of service offering and that fulfill guest expectations.
• Performs all treatments on services menu based upon current licensure.
• Assesses contraindications of guest that may prevent service from taking place. Meets the needs of the guest at all times throughout the service.
• Understands and uses universal precautions when providing services.
• Cleans and disinfects all equipment on a daily basis.
• Maintains the highest level of product knowledge and has complete knowledge of all spa service presently offered. Understands the ingredients in products and can explain their benefits to guests.
• Answers guests' questions in a knowledgeable and professional manner.
• Recommends products for home use.
• Suggests to guests' other beneficial treatments offered in the spa.
• Begins and ends all treatments on time.
• Works assigned schedule and arrived and departs from their shift on time.
• Ensures that work areas are clean and set according to procedures.
• Informs Spa Director or other management personnel about product needs.
• Creates and maintains client cards and treatment notes, when appropriate.
• Completes all assigned side work.
• Attends all scheduled meetings.
• Attends scheduled professional training.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned.

Qualifications

• High School Diploma or GED. Valid state license in massage therapy or other credentials required by the state.
• Previous massage and body work experience.
• Customer service experience, preferably in a spa.
• Must be able to build rapport with guests.
• Ability to explain various treatments/services to guests.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic, and motivational.
• Professional manner, discretion, and appearance.
• Good verbal and written skills.
• Strong team player.
• A comfort level with product recommendation.
• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• Ability to stand for long periods.
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly to move objects. The employee may occasionally lift and/or move up to 25 pounds.
• This position requires the following abilities: balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: massage oils and lotions, hot stones, hot cabbie, hand towels, eye masks, body treatment products, hot packs, mud, salts, paraffin heaters, and disinfectants.
• Work conditions include exposure to odors, fumes, and vibrations. For those working in a facility with a hammam, this would include working with water and steam in hot temperatures.

Seldom

Occasionally

Frequently

Stationary Position

X

Active Position

X

Use of hands/fingers

X

X

Stoop/kneel/crouch or crawl

X

Talk/hear

X

See --

X

Carry weight, lift

X

Carry weight, lift

X

Exposure to

X

DISCLAIMER

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Job descriptions typically change over time as requirements and employee skill levels change. Supervisors may revise and/or add duties to reflect these changes. The Employer retains the right to change or assign other duties to this position.

Arch Amenities Group, LLC is an Equal Opportunity / Affimative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Arch Amenities Group, LLC is also committed to working with and providing reasonable accommodation to individuals with disabilities. Please let your recruiter know if you need accommodation at any point during the interview process.