Nail Studio Front Desk Lead — Wellness & Guest Experience

Playbill, Inc.; New York (NY); On-site; USD 29,000 - 32,000; Full time

Job summary

The Sundays studio in New York, NY is seeking a Nail Studio Front Desk Manager to be the first point of contact for clients and ensure a seamless experience from start to finish.

You will greet clients, manage bookings, respond to inquiries, process payments, and maintain front desk and studio cleanliness while supporting technicians and enforcing studio policies. This role also involves coaching staff and driving sales to meet studio goals.

Qualifications

• Experience in front desk or retail customer service.
• Ability to manage bookings and maintain accuracy.

Responsibilities

• Greet clients with a warm welcome upon arrival.
• Manage appointment bookings and scheduling accuracy.
• Answer phone calls and respond to inquiries about services.

Skills

Customer service

Scheduling

Cash handling

Phone inquiries

Team coaching

Job description

The Sundays studio in New York, NY is seeking a Nail Studio Front Desk Manager to be the first point of contact for clients and ensure a seamless experience from start to finish.

You will greet clients, manage bookings, respond to inquiries, process payments, and maintain front desk and studio cleanliness while supporting technicians and enforcing studio policies. This role also involves coaching staff and driving sales to meet studio goals.