NA Technology Solutions Specialist

New Balance Athletics, Inc.; Boston (MA); Hybrid; USD 71,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401K

Lifestyle reimbursement

Parental leave

Mentorship programs

Job summary

New Balance Athletics, Inc. is seeking a Technology Solutions Specialist in Boston to help deliver and optimize technology initiatives across North America. You will coordinate stakeholders, document requirements, and support evaluations and implementations.

You will work closely with the Portfolio Manager and cross‑functional teams, leveraging Power BI, Visio, Smartsheet, Planner and MS Project to drive process improvements and value realization.

Qualifications

• 3–5 years of experience in project management, business analysis, or a related field.
• Experience coordinating cross-functional initiatives and driving work to completion.
• Demonstrated ability to gather requirements, document business processes, and create clear project documentation.
• Experience creating process maps, workflows, SOPs, or similar operational documentation.
• Strong organizational and stakeholder management skills.
• Comfortable working with technology platforms, business systems, and external vendors.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and SharePoint.
• Curiosity and willingness to learn new technologies and AI capabilities.
• Experience with Power BI, Visio, Planner, Smartsheet, or Microsoft Project is preferred.
• Experience in retail, wholesale, consumer products, or eCommerce is preferred.

Responsibilities

• Plan, coordinate, and execute technology and business initiatives across the North America region.
• Translate business needs into actionable solutions with stakeholders and tech teams.
• Gather, document, and maintain business requirements, maps, workflows, and project records.
• Coordinate activities, timelines, risks, issues, and communications for successful delivery.
• Support technology evaluations, pilots, and implementation activities.
• Identify opportunities for process improvement and increased technology utilization.
• Assist with testing, readiness, and post‑implementation activities including hypercare.
• Maintain portfolio documentation and governance materials.
• Collaborate with vendors and cross‑functional teams to drive adoption.

Skills

Power BI

Visio

Planner

Smartsheet

Microsoft Project

Excel

SharePoint

Stakeholder management

Data analysis

Tools

Power BI

Visio

Smartsheet

Microsoft Project

Job description

Who We Are

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

JOB MISSION

The Technology Solutions Specialist plays a hands‑on role in supporting the delivery, adoption, and continuous improvement of technology solutions and business initiatives across North America. This role focuses on executing technology and process improvement initiatives, supporting business stakeholders, and helping ensure solutions deliver value to the organization. Working closely with the Portfolio Manager, business stakeholders, technology teams, and external partners, you will help coordinate and deliver regional initiatives while documenting business processes, gathering requirements, and supporting technology evaluations and implementations. You will serve as a key partner in helping translate business needs into practical solutions while contributing to the development of scalable portfolio management and governance practices.

MAJOR ACCOUNTABILITIES

• Support the planning, coordination, and execution of technology and business initiatives across the North America region.
• Partner with stakeholders to understand business needs, challenges, and opportunities, helping translate requirements into actionable solutions.
• Gather, document, and maintain business requirements, process maps, workflows, and supporting project documentation.
• Coordinate project activities, timelines, risks, issues, and communications to support successful delivery of initiatives.
• Support technology evaluations, assessments, pilots, and implementation activities.
• Partner with business and technology teams to identify opportunities for process improvement, operational efficiency, and enhanced technology utilization.
• Support testing, readiness, and post-implementation activities, including hypercare and transition to business‑as‑usual operations.
• Maintain portfolio documentation, project records, status reporting, and governance materials.
• Assist with technology intake, evaluation, prioritization, and portfolio planning activities.
• Contribute to the development and continuous improvement of portfolio processes, standards, and governance practices.
• Partner with vendors and cross‑functional teams to support solution adoption, optimization, and ongoing improvement.

REQUIREMENTS FOR SUCCESS

• 3–5 years of experience in project management, business analysis, business operations, technology initiatives, process improvement, or a related field.
• Experience coordinating cross‑functional initiatives and driving work to completion.
• Demonstrated ability to gather requirements, document business processes, and create clear project documentation.
• Experience creating process maps, workflows, standard operating procedures, or similar operational documentation.
• Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment.
• Strong communication and stakeholder management skills.
• Comfortable working with technology platforms, business systems, and external vendors.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and SharePoint.
• Strong analytical and problem‑solving capabilities.
• Curiosity and willingness to learn new technologies, business processes, and emerging capabilities such as AI.
• Experience with Power BI, Visio, Planner, Smartsheet, Microsoft Project, or similar tools preferred.
• Experience in retail, wholesale, consumer products, eCommerce, or related industries preferred.

Location and Salary

Boston, MA 80 Guest Street

Only Pay Range: $70,600.00 - $90,500.00 - $110,400.00 Annual (actual base pay varying based upon, but not limited to, relevant experience, time in role, internal equity, geographic location, and more.)

Regular Associate Benefits

New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks – opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs – that encourage our associates to grow personally as they develop professionally. You’ll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work‑life balance is more than just a buzzword – it’s part of our culture. Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount. Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in‑person teamwork and collaboration. Our North American hybrid model encourages rich in‑person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced “Work from Anywhere” (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status. At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high‑level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.