NA SMO Lead - Digital Workplace Solutions

Lenovo

Morrisville (NC)

On-site

USD 180,000 - 240,000

Full time

12 days ago

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Job summary

Lenovo in Morrisville, NC is seeking a Senior Manager, NA Service Management Office to oversee customer programs and service delivery governance for Digital Workplace Solutions across North America. This role partners with executive leadership to ensure commitments are met, manage risks, and drive operational excellence, financial discipline, and customer satisfaction.

The ideal candidate has 10+ years in IT service delivery, 5+ years leading teams, ITIL experience, and a proven ability to lead

Qualifications

Bachelor's degree in Business, Information Technology, or related field.
10+ years of experience in IT service delivery, service management, or managed services environments.
5+ years in people leadership roles managing service management resources.
Experience leading large-scale, customer-facing programs in Digital Workplace or End-User Computing services.

Responsibilities

Lead the North America Service Management Office overseeing multiple, complex Digital Workplace Solutions customer programs.
Act as an executive-level escalation point for service delivery, contractual, financial, and customer satisfaction issues.
Ensure consistent service management standards, governance, and reporting across all customer accounts.
Partner with account leadership to drive customer outcomes, renewals, and long-term relationship health.