NA Client Engagement Analytics Lead

AIG; Charlotte (NC); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Total Rewards Program

Job summary

AIG in Charlotte, NC is seeking an NA Client Engagement Analytics Lead to drive strategic analytics for Distribution Engagement & Delivery. You will provide KPI insights to Distribution and Product partners and support key clients in the AIG portfolio.

You’ll partner with heads and directors, build dashboards, standardize reports, and mentor a small team of analysts and providers. This role rewards collaboration, clarity, and a bias for action in a dynamic insurance environment.

Qualifications

• 5–7 years of BI/analytics experience in commercial insurance.
• Bachelor’s Degree required.
• Experience with Power BI, Tableau and QlikView.
• Deep understanding of P&C Insurance industry.
• Strong stakeholder relationship skills.
• Structured thinking with attention to detail.
• Strategic thinking aligned with stakeholders' priorities.
• Strong communication and collaboration skills.
• Ability to manage a small team.

Responsibilities

• Partner with Head of NA Client Engagement & client directors to provide strategic analytic support.
• Support presentation prep for internal and external decks and client meetings.
• Collaborate with analysts to understand broker relationships and communicate insights to stakeholders.
• Standardize KPI reporting and build new dashboards using visualization tools.
• Foster a culture of empowerment, accountability, transparency, and collaboration.
• Participate in training and meetings to clarify roles and responsibilities.

Skills

Analytical thinking

Stakeholder management

Communication skills

Team leadership

Project management

Strategic thinking

Education

Bachelor's Degree

Tools

Power BI

Tableau

QlikView

Job description

About the role

We have an exciting opportunity for an NA Client Engagement Analytics Lead on our Distribution Engagement & Delivery team. This role will be integral in supporting our distribution strategic initiatives and will provide key metrics to Distribution and Product partners, supporting our key clients in the AIG portfolio.

What we’re looking for:

• Partner with Head of NA Client Engagement & client directors in providing strategic analytic support.
• Supportpresentation preparation – internal and external including production decks, strategic reviews, and client meetings.
• Collaborate with team leads to partner with Analyst peers to gather deep understanding of broker relationships and performance while communicating summary of insights to stakeholders.
• Execute on standardization of performance analytic reporting providing insights on KPI performanceon scheduled recurring basis. Support the buildout of new analytic dashboards utilizing the latest suite of visualization tools.
• Foster a culture of empowerment, accountability, transparency, and collaboration with a mindset centered on alignment and action.
• Actively participate in all scheduled training, meetings, and feedback sessions designed to ensure clarity or roles and responsibilities.

What we’re looking for:

• 5-7 years of business intelligence and/or analytical experience in commercial insurance preferred
• Bachelor’s Degree required
• Understanding of Power Bi, Tableau & Qlikview
• Deep understanding of P&C Insurance industry
• Ability to foster and maintain business relationships with key business partners
• Thorough understanding of business, process, and analytic needs of key stakeholders.
• Strong problem-solving ability - candidate needs to exhibit structured thinking, attention to details, and analytical skills and process orientations.
• Ability to think strategically and ensure alignment to stakeholders priorities
• Highly motivated, positive, and collaborative attitude, team player with strong verbal and written communication skills.
• Ability to provide project management support
• Ability to manage a small sized team of FTEs and/or managed service partners.

Core competencies:

• Decision Quality/Risk Mindset
• Analytical and Quantitative Skills
• Adaptability to a dynamic, rapidly changing environment
• Sound decision making and logical reasoning
• Balance needs of multiple stakeholders
• Time/priority management
• Growth mindset
• Attention to detail
• Willingness to learn
• Ability to anticipate needs and act proactively

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

OP - Operations

AIG PC Global Services, Inc.