Mystery Shopper (Temporary)

Air Care Colorado; Warwick (RI); Hybrid; USD 28,000 - 40,000; Full time

Job summary

Opus Inspection, Inc. in Rhode Island seeks a Mystery Shopper/Covert Auditor to perform audits at emission testing stations on a temporary basis. The role requires independent work and professional judgment, with regular communication to management.

Typical duties include scheduling appointments, collecting vehicles and cash, observing inspections, documenting findings, and coordinating with DMV agents. Candidates must have a valid driver's license, pass background checks, and be able to work

Qualifications

• Dedicated attention to detail and accuracy in audits.
• Strong verbal and written communication skills.
• Knowledge of Rhode Island DMV policy and procedures.
• Must pass a pre-employment background check and drug screen.

Responsibilities

• Calling and scheduling appointments for state inspections.
• Picking up the assigned vehicle and cash from the office each day.
• Meeting with the designated DMV agent prior to each audit.
• Driving to the targeted inspection station, requesting a state inspection, and observing the full inspection process, including payment.
• Reconvening with the DMV agent after the inspection to document findings and complete the audit record (handwritten).
• Proceed to next inspection station.
• Make additional appointments in between audits if necessary.
• Perform other duties as assigned by manager.

Skills

Attention to detail

Verbal communication

Written communication

Driver's license

Education

Bachelor's Degree or equivalent experience

Tools

Microsoft Office

Basic computer operations

Job description

Opus Inspection, Inc. is a software and electronic hardware-driven global leader in the Automotive Technology Service industry. Our mission is to make the world a cleaner and safer place by providing highly effective solutions for Vehicle Inspection through innovative technologies, customer focus and operational excellence. Opus' technologies and services help our state partners meet strict US EPA Clean Air regulations by managing vehicle inspection programs, Vehicle Information Databases, and developing differentiated solutions for remote vehicle monitoring

Job Purpose

The Mystery Shopper/ Covert Auditor is responsible for conducting audits at emission testing stations throughout Rhode Island. This position requires independent work while regularly exercising independent professional judgement. They will also communicate regularly with management and operations and use analysis and professional judgment to recommend appropriate actions.This is a temporary position with an expected duration of 4-6 weeks.

Duties & Responsibilities

• Calling and scheduling appointments for state inspections
• Picking up the assigned vehicle and cash from the office each day
• Meeting with the designated DMV agent prior to each audit
• Driving to the targeted inspection station, requesting a state inspection, and observing the full inspection process, including payment
• Reconvening with the DMV agent after the inspection to document findings and complete the audit record (handwritten)
• Proceed to next inspection station
• Make additional appointments in between audits if necessary
• Perform other duties as assigned by manager

Requirements

• Have a valid, unrestricted driver’s license
• Knowledge of Rhode Island DMV policy
• Availability to participate in a DMV hearing if necessary — unlikely unless a significant issue arises
• Disclose any relationship with friends or family that work, own, or are associated with an inspection station to avoid disclosure
• Strong attention to detail
• Strong verbal and written communication skills
• Driver's license must be in good standing with good driving record

Qualifications

• Bachelor's Degree or equivalent experience
• Proficient in Microsoft Office
• Knowledge of basic computer operations
• Successful completion of criminal and civil background checks.
• Ability to pass a pre-employment drug screen with satisfactory results

Pay

$25/hour

Pay Range

The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $25.00 - $25.00

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

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