MyLife Advisor

adpinternalcareers; Augusta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Be yourself

Belong with ERGs

Career growth

Continual learning

Best-in-class benefits

Mental health support

Volunteer time off

Job summary

ADP is hiring a MyLife Advisor in our HR Outsourcing division to guide clients through benefits, payroll, HR, 401k, and more. You will provide Tier 1 support, respond to questions from employees and third parties, and use online tools to research and resolve issues with professionalism.

You will build relationships with ADP partners and clients, escalate as needed, and participate in top-ranked training to grow within your role.

Qualifications

• Requires a high school diploma or GED.
• 1–3 years of client service experience.
• Military experience is valued and welcomed.

Responsibilities

• Provide Tier 1 support for benefits, payroll, HR, and related inquiries.
• Build relationships with clients, employees, and third-party vendors.
• Grow within the role through training and increasing independence.

Skills

Client service

Communication

Education

High School Diploma / GED

Job description

ADP is hiring a MyLife Advisor.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

As a MyLife Advisor for ADP's Human Resources Outsourcing division, you will provide guidance and respond to a wide variety of questions and issues related to benefits, payroll, human resources, 401k, risk, workers' compensation, e-TIME, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help clients' employees (participants) and Human Resources Department employees, as well as third-party vendors, when they reach out. Still, every day will be different because the questions you receive will vary, as will the solutions you provide. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients and partners to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Provide Tier 1 Support. You will take ownership of resolving issues and responding to questions from clients' employees and third parties regarding multiple product offerings, including benefits, payroll (general, pay practice, and tax), HR, 401k, risk, workers' compensation, e-TIME, and more. You will use online tools and other resources to research and respond to inquiries. You will escalated issues as appropriate and communicate status and resolution.

Build Relationships. You will work in conjunction with various team members, including multiple ADP business partners within our Payroll, HR, and Benefits Departments, as well as with third-party vendors, to resolve issues timely and accurately. You will escalated issues to partner team members as appropriate.

Grow within Your Role. To support a seamless interaction for our clients, you'll receive training to develop familiarity with standard payroll, benefits, and HR-related questions utilizing multiple applications. As you move up on the team, you will be required to work more independently, handle more complex calls, may specialize in a given subject area, and assist less experienced representatives. At the most senior level of this role, you will also act as back-up to the Manager/Team Lead.

TO SUCCEED IN THIS ROLE: Required Qualifications

• High School Diploma / GED
• 1 -- 3 years of Client Service experience, OR

• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.

BONUS POINTS FOR THESE: Preferred Qualifications

• You have experience utilizing probing and problem-solving skills with the ability to troubleshoot and analyze findings.
• You demonstrate accountability.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?