MyHR Help Specialist

60 Insperity Services, L.P.; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Insperity is seeking a MyHR Employee Support specialist to serve as the primary point of contact for employees, leaders and alumni, handling payroll and benefits inquiries and providing policy information.

You will respond via phone, email, chat and case management, document cases in our system, and collaborate with HR partners to resolve issues while maintaining confidentiality. This role supports Kingwood, TX and Madison, WI locations and offers growth in a diverse, inclusive workplace.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor’s Degree in Human Resources or Business Administration is preferred.
• Two to four years of experience in a related role (HR, Benefits, Payroll) is required.
• Travel: Up to 5%

Responsibilities

• Responds to requests/inquiries from customers and executes key tasks and activities in accordance with defined procedures and guidelines.
• Ensures delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed corporate employee expectations.
• Escalates complex or HR Counterpart specific cases to internal resources for further research and resolution.
• Receives inbound inquiries via multiple channels (e.g., phone, email, case management, chat, etc.), clarifies the request and assists in the resolution.
• Documents all cases in the case management application.
• Partners with HR Counterparts to ensure all escalated issues are resolved and service levels met.
• Takes ownership of all assigned tasks, initiatives, and inquiries and ensures that they are resolved/completed efficiently and with a superior level of quality.
• Assists and encourages employees to make effective use of self-service options, empowering them to solve inquiries.
• Processes employee changes in the Workday HR system.
• Ensures compliance with CHR policies and procedures.
• Works to continuously improve and be adaptable to changes as they occur.
• Contributes positively to a knowledge sharing environment by documenting and sharing all relevant experiences.
• Brings forth and identifies potential areas of improvement where there may be a gap in a defined policy or process.
• Responds to internal and external information/records requests in partnership with Legal department.
• Aspir es to and practices the Corporate HR department mission to engage strategically with leaders and employees to serve the company culture, grow the business, and make a difference in our communities.

Skills

Customer service

Communication

HR policies

Time management

Education

High School Diploma or equivalent

Bachelor’s Degree in HR or Business Administration

Tools

Workday HR System

Job description

Why Insperity?

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We’ve earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We’re also proud to be recognized for one of the country’s Top 50 Midsize Early Talent Programs through RippleMatch’s Campus Forward Awards. There’s never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Flexibility: Over 80% of Insperity’s jobs have flexibility. We want your time to have balance, whether it’s spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

MyHR Employee Support (Open to candidates in Kingwood, TX & Madison, WI)

This position is responsible for serving as a primary point of contact for all Insperity employees, leaders, and alumni. This position is responsible for processing and responding to corporate employee inquiries and providing knowledge about company policies and/or procedures including payroll and benefits/leaves of absence. Ensures all employee interactions are conducted in a professional and confidential manner while striving to provide superior employee experiences.

Responsibilities

• Responds to requests/inquiries from customers and executes key tasks and activities in accordance with defined procedures and guidelines.
• Ensures delivery of business results by meeting or exceeding all service level agreements and delivering high quality services that meet or exceed corporate employee expectations.
• Escalates complex or HR Counterpart specific cases to internal resources (e.g., Senior Corporate HR Representatives, Subject Matter Experts (SME)’s, Centers of Excellence (COE)’s, Employee Relations Advisors (ERA)’s, HR Business Partners (HRBP)’s, Worksite Operations) for further research and resolution.
• Receives inbound inquiries via multiple channels (e.g., phone, email, case management, chat, etc.), clarifies the request and assists in the resolution.
• Documents all cases in the case management application.
• Partners with HR Counterparts (e.g., Health & Welfare, Corporate Payroll, HR Compliance) to ensure all escalated issues are resolved and service levels met.
• Takes ownership of all assigned tasks, initiatives, and inquiries and ensures that they are resolved/completed efficiently and with a superior level of quality.
• Assists and encourages employees to make effective use of self-service options, empowering them to solve inquiries.
• Processes employee changes in the Workday HR system.
• Ensures compliance with CHR policies and procedures.
• Works to continuously improve and be adaptable to changes as they occur.
• Contributes positively to a knowledge sharing environment by documenting and sharing all relevant experiences.
• Brings forth and identifies potential areas of improvement where there may be a gap in a defined policy or process.
• Responds to internal and external information/records requests in partnership with Legal department.
• Aspires to and practices the Corporate HR department mission to engage strategically with leaders and employees to serve the company culture, grow the business, and make a difference in our communities.

Qualifications

• High School Diploma or equivalent is required.
• Bachelor’s Degree in Human Resources or Business Administration is preferred.
• Two to four years of experience in a related role (HR, Benefits, Payroll) is required.
• Travel: Up to 5%

At Insperity, we celebrate the diversity of our employees and our leadership.

Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Our Growth is Creating Great Opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Thanks for your interest in working at Insperity!