MWR Recreation Assistant (Fitness)

China Lake Golf Course; San Diego (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

China Lake Golf Course is seeking a dedicated recreation attendant to provide frontline customer service, assist with registration and equipment, and support daily facility operations. You will help manage events, safety, and scheduling, while ensuring a welcoming and orderly environment for patrons.

The role involves directing activities, guiding participants, and maintaining equipment and spaces, with emphasis on safety, teamwork, and adherence to rules.

Responsibilities

• Greet customers and verify IDs; issue/receive gear; register patrons for facility use, events, and classes.
• Answer telephone and provide information on facility hours, events, and programs.
• Complete Daily Activity Reports; handle cash; verify amounts and drop cashier bag in drop safe.
• Assist in planning, scheduling, and publicizing activities; maintain related supplies.
• Oversee sale of retail items related to activities.
• Evaluate fitness activities from participant feedback, resources, and objectives.
• Monitor patrons, volunteers and contractors; report issues to management.
• Assist in selecting fitness, sports, and aquatics activities offered; align with participant needs.
• Monitor participants in indoor/outdoor activities including intramural events.
• Conduct instructional classes in the recreational area.
• Perform basic fitness orientation and correct unsafe techniques.
• Demonstrate procedures and instruct on equipment use.
• Establish/review event schedules; conduct tours; set up facilities prior to events.
• Ensure adherence to regulations and safety procedures.
• Ensure facilities and fields are open/closed at posted times.
• Monitor security of premises.
• Assist patrons with equipment use and maintain order.
• Ensure playing surfaces are safe and well-maintained.
• Clean and maintain equipment/facilities; manage inventory; perform janitorial duties.
• Make minor repairs and assist with outdoor maintenance; report issues to supervisor.

Job description

• Provides customer service to patrons using the facility, to include: greeting customers; checking identification cards to ensure only authorized users are entering facility; issuing and receiving gear/equipment; and registering patrons for facility use, events, and/or classes.
• Answers telephone, providing information in regards to facility hours of operation, upcoming special events and programs, etc.
• Completes the Daily Activity Reports, handling cash where fees apply, verifying the amount of money collected and dropping the cashier bag in the drop safe.
• Assists in planning, scheduling, and publicizing various activities and maintaining related supplies in order to attract and motivate participants.
• Oversees the sale of retail items associated with activities.
• Evaluates the effectiveness of ongoing Morale, Welfare and Recreation (MWR) fitness activities from the standpoint of participants' responses, resources, and program objectives.
• Monitors patrons, volunteers and contractors at the assigned program/event and reports any issues to management.
• Assists in the selection of fitness, sports, and aquatics activities to be offered, both within the required basic program categories and additional ones possible through available resources and desirable in terms of participant's interests and needs.
• Monitors assigned participants in indoor and outdoor activities to include intramural sporting events.
• Conducts instructional classes in the assigned recreational area.
• Performs basic fitness orientation; identifies and corrects unsafe fitness techniques.
• Demonstrates procedures common to the activities and instructs in the use of related equipment.
• Establishes/reviews the schedule of events, conducts tours, sets-up/prepares gymnasiums/facilities/playing fields prior to scheduled start time for events (e.g., lap swim, lifeguard training, exercise programs, races, pool parties, sporting events, etc.).
• Ensures adherence to regulations and safety procedures.
• Ensures facility and sporting fields are open and/or closed at the posted time.
• Monitors and checks the security of premises.
• Monitors activity within the facility, circulating among the patrons to assist with basic use of equipment/gear and to maintain good order and discipline.
• Ensures athletic playing surfaces are properly maintained, safe, and ready for play.
• Assists in properly cleaning and maintaining equipment/facilities, maintains inventory, performs general janitorial services to ensure interior spaces are in a clean, neat, and orderly state at all times (e.g., sweeping and mopping floors; dusting and cleaning workout areas, mirrors, bathrooms, and locker areas; straightening equipment and accessories, etc.).
• Makes minor repairs to facilities and equipment when appropriate and assists with outdoor maintenance.
• Reports maintenance problems, material deficiencies, and unsafe conditions or discrepancies that cannot be repaired in-house to the supervisor.