MVA Branch Manager II (Anne Arundel County)

Maryland Department of Transportation; Maryland; On-site; USD 85,000 - 120,000; Full time

Job summary

Maryland Department of Transportation's MVA seeks a dynamic Branch Manager II - Field Operations in Anne Arundel County to lead complex operations, drive premier customer service, and foster a collaborative leadership team.

In this role, you will plan and oversee branch activities, manage staff performance, implement process improvements, and operate in a union environment while ensuring compliance and data-driven decision making.

Qualifications

• Ability to analyze data to inform organizational decisions.
• Excellent critical thinking skills.
• Experience managing staffing levels of large teams.
• Excellent people skills and customer service experience.
• Excellent written and verbal communication skills.
• Ability to input and implement changes to policy and procedure.
• Desire to act as a public servant with premier customer service.
• 3+ years leadership (Assistant Manager) or 5+ years (Manager) in a relevant environment.
• 2 years of experience in State or Federal Government.

Responsibilities

• Planning, leading, directing, organizing, and overseeing branch operations, audits, compliance, and premier customer service.
• Working with employees to solve problems for customers.
• Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff.
• Acting as a change agent within the MVA.
• Developing workflow efficiencies.
• Working in a union environment.

Skills

Data analysis

Critical thinking

Staff management

Customer service

Written & verbal communication

Policy input

Public service

Leadership experience

Government experience

Education

Bachelor's degree

Job description

MVA Branch Manager II (Grade 19)

Executive Service

This position serves at the pleasure of the Appointing Authority

Open Recruitment

Current vacancies exist within Anne Arundel County

The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive candidate as an MVA Assistant Branch Manager II, with a focus on delivering premier customer service with innovative ideas and solutions.

The MVA Branch Manager II - Field Operations is responsible for assisting in the management of complex transportation operations. This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment.

Responsibilities include:

• Planning, leading, directing, organizing, and overseeing assigned branch operations, audits, compliance, and premier customer service
• Working with employees to solve problems for customers
• Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
• Acting as a change agent within the MVA
• Developing workflow efficiencies
• Working in a union environment

Ideal candidates will possess:

• Ability to analyze data to inform organizational decisions
• Excellent critical thinking skills
• Experience managing and adjusting the staffing levels of large teams to fit business needs
• Excellent people skills and customer service experience
• Excellent written and verbal communication skills
• Ability to give input and implement changes to policy and procedure
• Desire to act as a public servant, providing premier customer service
• Three (Assistant Manager)/Five (Manager) or more years of leadership experience, preferably in a fast-paced, customer-focused environment
• Two (2) years of experience working in the State or Federal Government

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide

PREFERRED QUALIFICATIONS

Education

Possession of a bachelor's degree from an accredited college or university.

Experience

Three (3) years of experience managing the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.

OR

Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.

Notes

Additional management or supervisory experience as described above may be substituted on a year for year basis for the required education at the rate of one year of management or supervisory experience for thirty credit hours of education, for up to four years of the required education.

Employees in this classification will be assigned duties which require the operation of a motor vehicle.

Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

The MVA is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa at this time due to budgetary constraints. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986. Federal regulations prohibit H1B Visa candidates from paying sponsorship fees, all sponsorship fees must be assumed by the potential employer.

The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

The incumbent in this position is not a member of a covered bargaining unit.

The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.

Relay Service: 1-800-201-7165 TTY: 1-800-492-4575 EEO/AA Employer

Issued: 10/14/26