MVA Assistant Branch Manager II (Anne Arundel County)

Maryland Department of Transportation; Maryland; On-site; USD 90,000 - 120,000; Full time

Job summary

The Maryland Department of Transportation’s Motor Vehicle Administration seeks an MVA Assistant Branch Manager II (Grade 18) in Anne Arundel County to lead operations and deliver premier customer service. This role is part of the MVA leadership team, focusing on planning, directing, and improving workflows while managing staff in a union environment.

As a senior leader, you will drive improvements, mentor staff, and align branch activities with regulatory requirements, ensuring safety,

Qualifications

• Three or more years of leadership experience.
• Two years of government experience (State or Federal).
• Excellent written and verbal communication skills.
• Ability to lead large teams and adjust staffing to meet business needs.
• Desire to act as a public servant and deliver premier customer service.

Responsibilities

• Assisting the Branch Manager in planning, directing, organizing, and overseeing branch operations, audits, compliance, and premier customer service.
• Working with staff to solve customer problems.
• Plan, schedule, and evaluate the work of subordinate supervisors and staff.
• Act as a change agent and develop workflow efficiencies.
• Operate within a union environment.

Skills

Leadership experience

Customer service experience

Written and verbal communication

Policy input/implementation

Public service motivation

Education

Associate of Arts degree

Job description

MVA Assistant Branch Manager II (Grade 18)

Executive Service
This position serves at the pleasure of the Appointing Authority
Open Recruitment

Current vacancies exist within Anne Arundel County

The Motor Vehicle Administration (MVA) is seeking a dynamic, progressive candidate as an MVA Assistant Branch Manager II, with a focus on delivering premier customer service with innovative ideas and solutions.
MVA Assistant Branch Manager II - Field Operations is responsible for assisting the MVA Branch Manager in the management of complex transportation operations. This position is a member of the MVA leadership team and requires a results-oriented individual who can foster a collaborative environment.

Responsibilities include:

• Assisting the Branch Manager in planning, leading, directing, organization, and overseeing assigned branch operations, audits, compliance, and premier customer service
• Working with employees to solve problems for customers
• Plans, assigns, schedules, and evaluates the work of subordinate supervisors, driver license agents, customer agents, maintenance, and support staff
• Acting as a change agent within the MVA
• Developing workflow efficiencies
• Working in a union environment

Ideal candidates will possess:

• Excellent critical thinking skills
• Experience managing and adjusting the staffing levels of large teams to fit business needs
• Excellent people skills and customer service experience
• Excellent written and verbal communication skills
• The ability to give input and implement changes to policy and procedure
• Desire to act as a public servant, providing premier customer service
• Three or more years of leadership experience, preferably in a fast-paced, customer-focused environment
• Two (2) years of experience working in the State or Federal Government

MDOT offers a generous and competitive benefits package. You can learn about our amazing benefits here: MDOT Benefits Guide

PREFERRED QUALIFICATIONS

Education: Possession of an Associate of Arts degree from an accredited college or university.

Experience: Three (3) years of experience supervising the operations of a retail-banking branch; the operations of an independent unit of a larger retail organization; or the operations of a subordinate section within a non-profit or governmental transportation or regulatory organization.

OR

Three (3) years of experience supervising the operations of a subordinate section or unit that includes the processing of drivers' licenses, vehicle titles/registration, insurance compliance or other related function.

1. Additional education at an accredited college or university may be substituted at a rate of thirty credit hours for up to one year of the required experience. 2. Additional experience as described above may be substituted on a year for year basis for the required education at the rate of one year of experience for thirty credit hours of education, for up to two years of the required education.

Employees in this classification will be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

The MVA is an equal opportunity employer. The MVA does not discriminate based on age, ancestry, color, creed, gender identity or expression, genetic information, marital status, mental or physical disability, national origin, race, religious affiliation, belief or opinion, sex, or sexual orientation.

The incumbent in this position is not a member of a covered bargaining unit.

The State of Maryland is dedicated to a drug-free workplace, and as a result, employees are subject to the State's Substance Abuse Policy to include possible drug testing. Reasonable accommodations will be provided upon request.

The selected candidate may be subject to background and reference checks. A conviction is not an automatic disqualification to employment. Erroneous, misleading, or fraudulent information on an application is sufficient grounds for rejection from the hiring process, withdrawal of an offer for employment or immediate discharge.