Mutuel & Simulcast Operations Manager

Vernon Downs; Town of Vernon (NY); On-site; USD 62,000 - 67,000; Full time

Job summary

Vernon Downs in Vernon, NY is seeking a Mutuel Manager to oversee operations coordination and supervision of the Mutuels department in line with company policies and NYS Gaming Commission rules. This role involves budgeting, staffing, and coordination with vendors and United Tote.

The position requires a high school diploma or GED and 2–3 years of supervisory experience, with knowledge of horse racing and mutuels preferred. Excellent guest service and leadership are essential.

Qualifications

• High School diploma or GED required.
• 2–3 years supervisory/management experience required; knowledge of horse racing and mutuels preferred.

Responsibilities

• Provide excellent guest service to both internal and external guests.
• Actively supports the company culture of creating a fun and entertaining experience for internal and external guests.
• Possess the ability to create operating and capital budgets along with the ability to adhere to those budgets.
• Maintains appropriate staffing levels in the department, by interviewing, selecting, training, evaluating, promoting, disciplining and terminating Associates, as needed.
• Responsible for creating, executing, and budgeting for seasonal promotions
• Coordinate’s investigations into the resolution of variances to ensure compliance with company policies and Associate integrity levels.
• Responsible for the daily operations of simulcast and mutuels.
• Responsible for the schedules of the mutuel tellers.
• Responsible for communication with United Tote as well as other vendors.
• Point of contact for all union disputes.
• All other duties as assigned.

Skills

Guest service

Supervisory experience

Budgeting

Staffing management

Communication with vendors

Education

High School diploma or GED

Job description

Vernon Downs in Vernon, NY is seeking a Mutuel Manager to oversee operations coordination and supervision of the Mutuels department in line with company policies and NYS Gaming Commission rules. This role involves budgeting, staffing, and coordination with vendors and United Tote.

The position requires a high school diploma or GED and 2–3 years of supervisory experience, with knowledge of horse racing and mutuels preferred. Excellent guest service and leadership are essential.