Mutual Funds Specialist — Client Service & Transactions

U.S. Bank; Milwaukee (WI); Hybrid; USD 47,000 - 62,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Job summary

U.S. Bank in Milwaukee, WI invites applications for a Mutual Funds Specialist to support shareholders, institutional clients and broker/dealers with mutual fund transactions and inquiries. Onsite training with a minimum of three days per week onsite.

The role requires 2+ years in finance or investment knowledge, a business-related degree, strong math and Excel skills, and excellent client service. The team emphasizes accuracy, compliance and clear communication in a fast-paced environment.

Qualifications

• Associate or bachelor’s degree in business or related field, or relevant work experience.
• Minimum two years of related work experience, such as accounting/financial transactions and customer service.

Responsibilities

• Process a wide range of mutual fund transactions, including new accounts, purchases, redemptions, exchanges, and maintenance.
• Respond to inbound calls from shareholders, institutional clients, and broker/dealers with guidance on account activity.
• Analyze and correct transactions, including trade cancellations and pricing adjustments.
• Support conversions and liquidation activities ensuring data accuracy.
• Research and resolve shareholder requests per SEC, STA, and internal policy.

Skills

Customer service

Investment knowledge

Mutual funds

IRA accounts

Financial markets education

Education

Bachelor's degree in business or related field

Tools

Excel

CRM software

Job description

U.S. Bank in Milwaukee, WI invites applications for a Mutual Funds Specialist to support shareholders, institutional clients and broker/dealers with mutual fund transactions and inquiries. Onsite training with a minimum of three days per week onsite.

The role requires 2+ years in finance or investment knowledge, a business-related degree, strong math and Excel skills, and excellent client service. The team emphasizes accuracy, compliance and clear communication in a fast-paced environment.