Mutual Funds Specialist: Expert Fund Transactions & Support

Us Bank; Milwaukee (WI); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Holiday opportunities

Parental leave

Job summary

U.S. Bank in Milwaukee, WI is seeking a Mutual Funds Specialist to join our Global Fund Services Contact Center. You will process mutual fund transactions, respond to investor inquiries, and ensure accurate data across all steps of the process.

The ideal candidate has at least two years in financial transactions or customer service, with a background in investment concepts and IRA products. Onsite training precedes frequent onsite work to support clients.

Qualifications

• Associate or bachelor’s degree in business or a related field, or relevant work experience
• Minimum two years of related work experience, such as accounting/financial transactions and customer service
• Strongly preferred: investment industry experience or education related to financial markets
• Knowledge of mutual funds, IRA account types, mutual fund performance, portfolio holdings and fund objectives
• Ability to explain how a fund’s structure and strategy relate to the shareholder’s investment

Responsibilities

• Process a wide range of mutual fund transactions, including new account setups, purchases, redemptions, exchanges, and account maintenance
• Respond to inbound calls from shareholders, institutional clients, and broker/dealers with clear guidance on account activity
• Analyze and correct transactions, including trade cancellations, account updates, and pricing-related adjustments
• Support conversion and liquidation activities, ensuring data accuracy throughout each process
• Research and resolve shareholder requests in accordance with SEC, STA and internal policy requirements
• Explain investment concepts to callers, including mutual funds, performance, IRA types, and fund objectives

Education

Associate or Bachelor’s degree in business or a related field

Job description

U.S. Bank in Milwaukee, WI is seeking a Mutual Funds Specialist to join our Global Fund Services Contact Center. You will process mutual fund transactions, respond to investor inquiries, and ensure accurate data across all steps of the process.

The ideal candidate has at least two years in financial transactions or customer service, with a background in investment concepts and IRA products. Onsite training precedes frequent onsite work to support clients.