Mutual Funds Specialist

US Bank; Milwaukee (WI); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term and long-term disability

Pregnancy disability and parentalleave

401(k) and retirement plan

Paid vacation

11 paid holiday opportunities

Adoption assistance

Sick leave accruals

Job summary

U.S. Bank is seeking a mutual fund operations specialist to support shareholders and clients with a wide range of account and transaction needs.

The role involves processing purchases, redemptions, exchanges, and account maintenance while ensuring accuracy and compliance. You will handle complex transaction requests, respond to inquiries from shareholders and institutional clients, and perform trade corrections and research to align with internal policies and SEC guidelines.

Qualifications

• Associate's or Bachelor's degree in business or related field, or equivalent work experience.
• Minimum two years of related work experience, such as accounting/financial transactions and customer service.
• Ability to collect, interpret, and apply diverse client/fund information and regulatory guidelines.
• Excellent verbal and written communication skills.

Responsibilities

• Analyze and process complex mutual fund transaction requests including new accounts, purchases, redemptions, exchanges, and account maintenance.
• Respond to telephone inquiries from shareholders, institutional clients, and broker/dealers regarding transactions and account information.
• Enter trade cancellations, corrections, dividend/capital gain adjustments, and rebooking trades due to pricing errors.
• Research shareholder requests to ensure compliance with SEC, STA, and internal policies.

Skills

Client support

Verbal communication

Written communication

Multi-tasking

Mathematical skills

Computer skills

Regulatory knowledge

Education

Associate's or Bachelor's degree in business or related field

Job description

Job Description

Join a mutual fund operations team responsible for supporting shareholders and clients with a wide range of account and transaction needs. You'll process purchases, redemptions, exchanges, account maintenance, trade corrections, and other complex transactions while researching requests for accuracy and compliance. This role combines detailed operational work with direct client and shareholder support.

Responsibilities

Responsible for the analysis and processing of a variety of complex mutual fund transaction requests for mutual fund companies and their shareholders; including new account set ups, purchases, redemptions, exchanges, and account maintenance within client standards for productivity and accuracy.

Provides and responds to telephone inquiries from existing shareholders, institutional clients, and broker/dealers regarding transaction requests and specific account information.

Analyzes and enters trade cancellations, account corrections, dividend and capital gain corrections, check stops and rebooking trades due to pricing errors.

Processes conversions, de-conversions and fund liquidations. Researches shareholder requests to ensure compliance with SEC, STA, and internal policies and procedures.

Basic Qualifications:

Associate's or Bachelor's degree in business or related field, or equivalent work experience

Minimum two years of related work experience, such as accounting/financial transactions and customer service

Preferred Skills/Experience :

Ability to collect, interpret, and apply diverse client/fund information and regulatory guidelines

Ability to perform multiple tasks in a dynamic working environment with minimal supervision

Excellent verbal and written communication skills

Proficient mathematical and computer skills

Excellent customer service skills

This position is not eligible for visa sponsorship.

This role requires working from a U.S. Bank location three (3) or more days per week following the fully onsite training period.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify: U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $22.50 - $30.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consis