ETF Relationship Manager

Us Bank; Boston (MA); On-site; USD 157,000 - 192,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability benefits

Parental leave

401(k) retirement plan

Paid vacation

Holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking an experienced Relationship Manager to support USBFS clients within the ETF and mutual fund space. You will maximize client retention, assess service levels, and coordinate cross-functional teams to provide tailored solutions.

Candidates should have extensive financial services knowledge, strong communication, and an ability to manage complex client relationships while maintaining high accuracy in reporting and invoicing.

Qualifications

• Bachelor's degree in business administration or related field or equivalent experience.
• 12–16 years of mutual fund/ETF or brokerage industry experience.
• Strong knowledge of financial services operations, risk, and compliance.

Responsibilities

• Maximize client retention and expand product development and services.
• Coordinate interdepartmental meetings to align strategies and solutions for clients.
• Review and approve invoices for USBFS and U.S. Bank for accuracy.
• Prepare audit requests and information for SEC exams and regulatory reviews.
• Maintain proactive client communication and coordinate client tours and meetings.

Skills

Client relationship management

Communication skills

Analytical thinking

Teamwork

Risk awareness

Microsoft Office proficiency

Education

Bachelor's degree in business or related field

Tools

Microsoft Excel

Microsoft Office

Job description

Job Description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

In today's complex and dynamic environment, clients expect to be serviced by professionals who understand the ETF and mutual fund industry and their client's expectations and strategic goals. U.S. Bancorp Fund Services (USBFS) Relationship Managers are viewed as trusted advisors and we work with our clients to continually assess the rapidly changing business environment to provide expertise and guidance so our clients can focus on growing their firm's assets. Job duties include maximizing client retention and expanding product development and services. Monitor client asset levels and propose fee structure amendments. Conduct monthly client risk assessments measuring client satisfaction levels for each service line offered by USBFS. Proactively make recommendations to clients to maintain and increase service levels offered by USBFS. Research client's products and existing services to identify sales opportunities. Coordinate interdepartmental meetings to facilitate open communication among internal personnel to effectively develop strategies and solutions to meet clients' requests. Maintain open client communication by coordinating and facilitating client tours of USBFS' operations, hosting at various conferences, and attending Board of Directors' meetings (if necessary). Review and approve all business line invoices of USBFS and U.S. Bank, N.A. for reasonableness and accuracy. Prepare and complete transfer agent audit request and information for SEC Exams. Review and approve shareholder statements, shareholder applications, regulatory documents and tax forms. Manage challenging client relationships and/or fund structures. Participate and represent the Relationship Management Department on USBFS internal committees, external committees and at seminars/conferences. Develop, improve or implement Relationship Management Department procedures with the goal of enhancing clients' overall experience working with USBFS. Assist Relationship Managers with training and mentoring of new personnel.

Basic Qualifications

• Bachelor's degree in business administration or related field, or equivalent experience
• 12 to 16 years of experience in a mutual fund/ETF related or brokerage industry position

Preferred Skills/Experience

• Advanced knowledge of the financial services industry and an understanding of operations, legal or accounting principles which impacts the ETF and mutual fund industry
• Ability to build strong working relationships by promptly responding to client inquiries and understanding clients' priorities while working to ensure ongoing client satisfaction
• Demonstrated effective work habits and organizational skills of prioritizing and planning, with the ability to handle multiple tasks while adapting to changing client priorities
• Well-developed ability to produce high-quality work that is accurate and thorough with attention to detail
• Strong analytical and problem-solving skills while using sound business judgment to proactively resolve issues or to quickly identify concerns
• Excellent verbal and written communication skills in working with clients, external auditors and internal personnel throughout the organization
• Proven ability in practicing effective risk management strategies while understanding USBFS' risk policies
• Proven team-oriented skills
• Advanced knowledge of Microsoft Office products
• Ability to build formula-driven Microsoft Excel spreadsheets
• Flexibility with work hours as required meeting expectations of the client

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $157,230.00 - 192,170.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.