Mutual Funds Specialist

U.S. Bank; Milwaukee (WI); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Healthcare

401(k) and retirement plan

Paid vacation

Holiday opportunities

Adoption assistance

Sick leave

Job summary

U.S. Bank in Milwaukee is seeking a mutual fund operations specialist to support shareholders and clients with account and transaction needs.

You will process purchases, redemptions, exchanges, account maintenance, and corrections while ensuring accuracy and regulatory compliance. The role combines detailed operational work with direct client support, requiring a degree or equivalent experience and at least two years in financial transactions or customer service.

Qualifications

• Associate's or Bachelor's degree in business or related field, or equivalent work experience.
• Minimum two years of related work experience, such as accounting/financial transactions and customer service.
• Excellent verbal and written communication skills.
• Proficient mathematical and computer skills.

Responsibilities

• Responsible for the analysis and processing of a variety of complex mutual fund transaction requests for mutual fund companies and their shareholders; including new account set ups, purchases, redemptions, exchanges, and account maintenance within client standards for productivity and accuracy.
• Provides and responds to telephone inquiries from existing shareholders, institutional clients, and broker/dealers regarding transaction requests and specific account information.
• Analyzes and enters trade cancellations, account corrections, dividend and capital gain corrections, check stops and rebooking trades due to pricing errors.
• Processes conversions, de-conversions and fund liquidations. Researches shareholder requests to ensure compliance with SEC, STA, and internal policies and procedures.

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Join a mutual fund operations team responsible for supporting shareholders and clients with a wide range of account and transaction needs. You'll process purchases, redemptions, exchanges, account maintenance, trade corrections, and other complex transactions while researching requests for accuracy and compliance. This role combines detailed operational work with direct client and shareholder support.

• Responsible for the analysis and processing of a variety of complex mutual fund transaction requests for mutual fund companies and their shareholders; including new account set ups, purchases, redemptions, exchanges, and account maintenance within client standards for productivity and accuracy.
• Provides and responds to telephone inquiries from existing shareholders, institutional clients, and broker/dealers regarding transaction requests and specific account information.
• Analyzes and enters trade cancellations, account corrections, dividend and capital gain corrections, check stops and rebooking trades due to pricing errors.
• Processes conversions, de-conversions and fund liquidations. Researches shareholder requests to ensure compliance with SEC, STA, and internal policies and procedures.

Basic Qualifications:

• Associate's or Bachelor's degree in business or related field, or equivalent work experience
• Minimum two years of related work experience, such as accounting/financial transactions and customer service

Preferred Skills/Experience:

• Ability to collect, interpret, and apply diverse client/fund information and regulatory guidelines
• Ability to perform multiple tasks in a dynamic working environment with minimal supervision
• Excellent verbal and written communication skills
• Proficient mathematical and computer skills
• Excellent customer service skills

This position is not eligible for visa sponsorship.

This role requires working from a U.S. Bank location three (3) or more days per week following the fully onsite training period.

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Pay Range: $22.50 - $30.00

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements).

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.