Music School Receptionist

Bach to Rock - Corporate - Ultimate Parent; Fulton (MD); On-site; USD 25,000 - 28,000; Full time

Job summary

Bach to Rock - Corporate - Ultimate Parent in Fulton, MD seeks an administrative support specialist to greet clients, answer calls, and handle general office tasks supporting the B2R management team.

You will assist with maintaining the school schedule, help recruit and register new students (including tours), and enter registration and payment data into the contact manager software, ensuring accurate records and courteous service.

Qualifications

• High school diploma or GED is required.
• Working knowledge of Microsoft Office software.
• Proficiency in English for speaking and writing is required.

Responsibilities

• Greet clients and prospective clients in a polite and courteous manner.
• Respond to internal and external phone calls and emails.
• Assist with maintaining the school schedule.
• Assist management in recruitment and registration of new students (may include tours).
• Assist with customer service calls to aid in client retention.
• Enter registration and payment information into the contact manager software.

Skills

Customer service

Phone etiquette

English proficiency

Time management

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Position Purpose

To greet clients, answer phone calls, and provide general administrative support to the B2R management team.

Essential Duties and Responsibilities

Specific duties and responsibilities include the following but the individual will also be expected to perform all the duties necessary which are customarily performed by a person holding this position. Other duties may be assigned.

• To greet clients and prospective clients in a polite and courteous manner
• To respond to internal and external phone calls and email
• To assist with maintaining the school schedule
• To assist B2R management in the active recruitment and registration of new students, which may include leading facility tours
• To assist B2R management in customer service calls to aid in client retention
• To assist with entering registration and payment information into the B2R contact manager software

Knowledge and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to interact effectively with the public
• Ability to operate basic office equipment (eg: telephones, photocopiers, and computers)
• Ability to be physically present at the facility during its hours of operation
• Rudimentary knowledge of music and music education
• Effective time management and organizational skills
• Ability to work effectively with B2R staff and management
• Adaptable to changes in the workplace
• Ability to pass a background check

Education, Work Experience, and/or Licensure

• High school diploma or GED equivalent required
• Working knowledge of Microsoft Office software

Language Skills

• Must be proficient in English speaking and writing skills
• Additional language(s) are a plus

Physical Demands

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of his/her job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand, walk, travel up and down stairs, crouch, stoop and reach.
• Ability to lift and move the equipment typically associated with B2R’s day-to-day operation, e.g., amplifiers, keyboards, recording equipment, light furniture, etc.

Work Environment

The work environment characteristics listed here are representative of those an employee encounters while performing the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic office environment
• Music Studio

Rate

• $18-20 hourly

The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Bach to Rock reserves the right to modify this job description at its sole discretion.

This Bach to Rock is locally owned and operated by:

Howard Rocks LLC is an Equal Opportunity Employer.