Museum Visitor Experience Specialist II

Detroit Institute of Arts; Detroit (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Detroit Institute of Arts in Detroit seeks a Visitor Experience Associate II to manage floor operations, admissions, and guest services, delivering an exceptional visitor experience. You will handle transactions, assist with memberships, and support special exhibitions.

Responsibilities include greeting visitors, answering questions, directing crowds, and coordinating signage with cross-functional teams. A high school diploma plus customer service experience are required, with weekend/evening

Qualifications

• High school diploma or equivalent required. Two years of sales or customer service, cash handling, or call center experience preferred.
• Strong collaboration and cross-department communication across diverse stakeholders.
• Public speaking and clear, engaging information delivery to diverse audiences.
• Ability to multi-task, meet deadlines, and prioritize work with attention to detail.

Responsibilities

• Execute all aspects of the visitor admission process, including cash handling and selling memberships.
• Maintain knowledge of museum events and activities to assist inquiries.
• Attend stand-up and department meetings to stay informed.
• Address member and guest inquiries and concerns.
• Maintain accurate records of financial transactions and use databases/software.
• Provide complimentary guest services (wheelchairs, coat check, maps, literature).
• Greet visitors, offer information, and guide guests to ensure a positive experience.
• Direct crowd flow and monitor exhibition traffic for safety and enjoyment.
• Set up equipment and fulfill signage requests for programs.

Skills

Collaboration

Public speaking

Prioritization

De-escalation

Customer service

Attention to detail

Flexibility

Weekend/evening hours

Microsoft Office 365

Microsoft Teams

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Microsoft Teams

Job description

Detroit Institute of Arts in Detroit seeks a Visitor Experience Associate II to manage floor operations, admissions, and guest services, delivering an exceptional visitor experience. You will handle transactions, assist with memberships, and support special exhibitions.

Responsibilities include greeting visitors, answering questions, directing crowds, and coordinating signage with cross-functional teams. A high school diploma plus customer service experience are required, with weekend/evening