Museum Programs Front-of-House Lead

Detroit Institute of Arts; Detroit (MI); Hybrid; USD 21,000 - 34,000; Part time

Job summary

The Detroit Institute of Arts is seeking a Museum Program House Manager to lead front of house operations for public programs across the DIA venues. This part-time, non-exempt role requires coordinating volunteers, ensuring accessible facilities, and supporting performers with logistics.

Under the Director, Public Programming, you will help deliver welcoming, safe, and engaging experiences for diverse audiences, including evenings and weekends. Occasional remote work is possible.

Qualifications

• Associates degree in theatre management or related field.
• Three (3) years of experience managing front of house operations in a performing arts venue.
• Additional years of experience may be substituted for degree requirement.
• Knowledge of ADA and fire code compliance in performance settings.

Responsibilities

• Oversee front of house operations for public programs to ensure a positive audience experience.
• Prepare venues for events, check accessibility, lighting, and signage.
• Assist performers with load in/out, parking, and accommodations as needed.
• Manage volunteer ushers, schedules, and training for emergencies.
• Collaborate with staff across departments to support show presentations.
• Prepare event notes/programs and complete post-event reports.

Skills

ADA knowledge

Organizational skills

Clear communication

Customer service

De-escalation

Volunteer management

Cross-department collaboration

Problem solving

Education

Associates degree in theatre management or related field

Tools

Office 365

Microsoft Teams

Job description

The Detroit Institute of Arts is seeking a Museum Program House Manager to lead front of house operations for public programs across the DIA venues. This part-time, non-exempt role requires coordinating volunteers, ensuring accessible facilities, and supporting performers with logistics.

Under the Director, Public Programming, you will help deliver welcoming, safe, and engaging experiences for diverse audiences, including evenings and weekends. Occasional remote work is possible.