Museum Supervisor

NOVA Parks; Alexandria (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

NOVA Parks—Carlyle House Museum in Alexandria, VA is seeking a Museum Supervisor to manage daily operations and ensure an engaging visitor experience. Open and close duties, supervising docents, handling admissions and shop sales, and supporting rentals and programs are core responsibilities.

The role requires strong communication, guest services experience, ability to work independently and in a team, and willingness to work varied hours including some weekends and evenings.

Qualifications

• Minimum age 18 years.
• Must enjoy working with the public.
• Must be able to work independently and in a team setting.
• Experience with historic and/or cultural or community sites is preferred.
• Experience in visitor and customer service, event rentals, and public programming preferred.
• Attention to detail is important.
• Ability to perform a variety of duties, including custodial tasks.
• Excellent communication skills, via phone, email and in person.
• Experience giving tours is preferred.

Responsibilities

• Open and close museum, supervise visitor safety, and manage the facility during shift.
• Welcome visitors and provide information about the historic site, tours, and NOVA Parks.
• Handle admissions and museum shop merchandise sales; process cash drawers and daily deposits.
• Respond to rental inquiries, position signage, enforce policies, and staff rentals/events.
• Promote programs and process reservations and payments; staff programs and events.
• Conduct daily tours; stay current with research and attend trainings.

Skills

Public interaction

Tours experience

Teamwork

Independence

Attention to detail

Communication skills

Event rentals

Public programming

Supervise volunteers

Tools

Microsoft Office

Job description

The Museum Supervisor is responsible for managing the daily operations of the Carlyle House Museum and ensuring an engaging experience for visitors. The Supervisor is an integral part of the museum staff with opportunity to take on additional projects and tasks as skill set and interests allow.

Pay Rate: $ 16.00 per hour

Major Duties/Specific Tasks

Security:

• Open and close museum (keys, security codes, safe).
• Supervise the safety of visitors, house, collection, and grounds.
• Knowledge of emergency procedures, basic first aid, and CPR.

Supervisory:

• Responsible for all aspects of museum operations during shift.
• Keep site manager up to date on visitor feedback, volunteers, and other pertinent information.
• Stay up to date on current programming and operational information from Site Manager.
• Supervise and manage docents.

Visitor Services:

• Open the facility, to include disarming house, preparing museum rooms for visitors, preparing cash drawers.
• Welcome visitors.
• Provide information about the historic site, tours, City of Alexandria, programs, rentals, and NOVA Parks.
• Handles admissions and museum shop merchandise sales.
• Answer telephone.
• Perform cash drawer end of day procedures, including all reports and the daily deposit.
• Keep areas clean and orderly, stock bathrooms, empty trash, wipe down kitchen surfaces.
• Ensure museum shop is properly restocked.

Rental duties:

• Respond to phone and in-person rental inquiries.
• Position signage for rentals.
• Explain and enforce policies and procedures.
• Serve as staff for rentals, on occasion.

Program duties:

• Promote upcoming programs and provide information to public.
• Process program reservations and payments.
• Serve as staff for programs and events.

Tours:

• Conduct daily tours of house, as needed.
• Stay current with new research information.
• Attend training sessions and enrichment lectures.

Public Relations

• Represent Carlyle House and NOVA Parks to the visiting public in a positive, engaging and respectful manner.
• Respond to verbal and written inquiries.
• Explain and enforce rules and policies.
• Address and resolve complaints from the public.

Minimum Qualifications

• Minimum age of 18 years.
• Possession of or ability to obtain valid driver’s license, must maintain safe driving record.
• Must enjoy working with the public.
• Must be able to work independently and in a team setting.
• Experience with historic and/or cultural or community sites is preferred.
• Experience in visitor and customer service, event rentals, and public programming preferred.
• Attention to detail is important.
• Ability to perform a variety of duties, including custodial tasks.
• Strength and dexterity necessary to perform all required tasks, including lifting, stooping, bending, and working in tiring and uncomfortable positions.
• Excellent communication skills, via phone, email and in person.
• Experience giving tours is preferred.
• Ability to conduct guided tours of the museum.
• Ability to supervise volunteers.
• Proficiency in Microsoft Office.
• Weekday, weekend, and some evening work required.
• This is a year-round position.