Museum Store Experience & Membership Specialist

Lacma; Los Angeles (CA); On-site; USD 22,730 - 32,373; Full time

Job summary

Los Angeles County Museum of Art is seeking a Museum Store Associate to join the front-of-house team. You will provide outstanding customer service while selling museum merchandise, catalogs, books, apparel, and memberships, both in-store and online.

Responsibilities include operating a register, processing orders, stocking displays, wrapping gifts, and sharing knowledge about exhibitions and programs to help visitors and members.

Qualifications

• At least one year of retail experience in a high volume, customer service focused setting.
• Background in Art History preferred.
• Strong skills in point of sale software, preferably Erply and Shopify.
• Basic math skills.
• Must operate with attention to detail and strong organizational skills while managing a continuous workflow.
• Open availability including holidays, nights, and weekends.

Responsibilities

• Operates a register/computer and receives payment for sale transactions while maintaining strict attention to cash handling accuracy.
• Actively promotes, sells store merchandise and LACMA memberships.
• Processes online and special orders.
• Gift wraps merchandise.
• Takes inventory of merchandise stock and maintains stock levels on the sales floor, and maintains store displays.
• Tags and stickers merchandise.
• Exemplifies excellent internal and external customer service skills at all times.
• Maintains knowledge of LACMA policies, membership programs, and exhibition schedules.
• Shares information with colleagues, visitors, and members via written and verbal communications.
• Attends various training sessions as scheduled.
• Escalate customer service issues to Store management as needed.
• Maintains regular and reliable attendance.
• Performs other duties or special projects as assigned.

Skills

Customer service

Cash handling

Attention to detail

Organization

Communication

Education

Art History background preferred

Tools

Erply

Shopify

Job description

Reporting to the Manager of Retail and Merchandising of Museum Stores, the Museum Store Associate is responsible for providing outstanding customer service while working front-of-house retail and online retail at the museum stores. The position processes all store inventory and sells museum merchandise, exhibition catalogues, books, apparel, jewelry, stationery, kids' products, home items, special programming items, LACMA membership, and LACMA Fund donations. The Museum Store Associate position also provides outstanding customer service while working within select store spaces, ensuring that museum policies and procedures are upheld and sharing vital information about specific exhibitions and how they relate to store inventory, specifically exhibition catalogues. The Associate consistently presents a positive, friendly, knowledgeable, and enthusiastic attitude while working with various LACMA constituencies, including the general public, members, donors, VIPs, and staff.

Responsibilities

Operates a register/computer and receives payment for sale transactions while maintaining strict attention to cash handling accuracy

Actively promotes, sells, store merchandise and LACMA memberships

Processes online and special orders

Gift wraps merchandise

Takes inventory of merchandise stock and maintains stock levels on the sales floor, and maintains store displays

Tags and stickers merchandise

Actively demonstrates a customer-first attitude by exemplifying excellent internal and external customer service skills at all times

Maintains a conversational knowledge of LACMA’s general policies and procedures, membership programs, and the exhibition and programming schedule

Shares factual and necessary information with colleagues, visitors, and members via excellent written and verbal communications

Attends various training sessions as scheduled

Escalate any customer service issues, complaints, or unanswerable questions to the LACMA Store management team

Maintains regular and reliable attendance

Performs other duties or special projects as assigned

The expected hourly rate for this Los Angeles, CA-based position is $20.00, subject to change.

Qualifications

At least one year of retail experience in a high volume and customer service focused setting

Background in Art History preferred

Strong skills in point of sale software, preferably in Erply and Shopify

Basic math skills

Must operate with attention to detail and strong organizational skills while managing a continuous workflow

Open availability including holidays, nights, and weekends