Museum Store Associate

New Britain Museum of American Art; New Britain (CT); On-site; USD 17,000 - 22,000; Part time

Job summary

The New Britain Museum of American Art is seeking a part-time Store Associate for the Museum Store. You will engage visitors, make product recommendations, process purchases, and help maintain a welcoming, organized sales floor, aligning with the museum’s mission and guest experience.

The role requires strong communication, cash handling, and attention to detail; weekday availability with some weekend hours.

Qualifications

• Excellent communication, interpersonal, and customer service skills required.
• Prior retail and cash handling preferred.
• High School diploma, Some college preferred.
• Desire for part time employment.
• Strong attention to detail.
• Flexible schedule includes mostly weekday hours and some occasional weekend hours.

Responsibilities

• Engage visitors and make product recommendations, answer phone requests about inventory in the shop.
• Assist in maintaining the sales floor by cleaning, straightening, organizing, and restocking merchandise.
• Open and/or close the store, process purchases and returns by accurately processing sales.
• Learn about prints, stationery, books and gift categories through ongoing training.

Skills

Excellent communication

Customer service

Retail experience

Cash handling

Attention to detail

Flexible schedule

Education

High School diploma

Some college

Job description

Join our team at the New Britain Museum of American Art Museum Store. If you enjoy working in a beautiful community centered environment and have retail experience this might be the part-time job for you. We seek an outgoing, detail-oriented individual who thrives in a retail setting with a mission.

The Store Associate will become well-versed in Store Merchandise and the artist and makers represented in the Store and be trained to communicate information about Museum programs, tours, and events to visitors. Spending most of their time on the sales floor, the Store Associate will prioritize a visitor-first focus by actively engaging customers in the store. This position assists visitors, performs sales transactions, performs house-keeping tasks, fills in merchandise from back stock, and participates in inventory counts.

*Please note that availability on Tuesdays, Wednesdays, and Sundays is specifically required for this position.*

Responsibilities include but are not limited to:

• A variety of daily tasks: Engage visitors and make product recommendations, answer phone requests about inventory in the shop, exhibit confidence in selling merchandise displayed on the sales floor.
• Assist in maintaining the sales floor by cleaning, straightening, organizing, and restocking merchandise throughout the day and at end of shift. Fill in merchandise to support the themes and narratives present in the store.
• Open and/or close the store, process purchases and returns by accurately processing sales according to Museum procedures.
• Take an active role in becoming knowledgeable in the reproduction of prints, stationery, books and gift categories by being curious and taking part in ongoing training about the inventory.
• Exemplify professional and ethical behaviors; follow all Museum policies and procedures.

Qualifications, Skills and Expectations:

• Excellent communication, interpersonal, and strong customer service skills required.
• Prior retail and cash handling preferred.
• High School diploma, Some college preferred.
• Desire for part time employment.
• Strong attention to detail.
• Flexible schedule includes mostly weekday hours and some occasional weekend hours. Availability during the week and some weekends is required.

Physical Requirements

• Position requires frequent lifting and carrying of cartons and merchandise.
• Must be able to stand, reach, climb a step ladder and walk much of the time.
• The ability to communicate clearly and precisely.
• Must be able to lift, push and pull up to 20 pounds, and to continuously perform such manipulative tasks as keying information into computer systems.

The New Britain Museum of American Art is an equal opportunity employer. We are committed to fostering an inclusive workplace that reflects the communities we serve and the rich cultural stories we steward. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.