Museum Shop/Admissions Associate

National Museum of Wildlife Art; Jackson (WY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Housing stipend

Transportation stipend

Medical insurance

Dental and Vision coverage

Life Insurance

Retirement plan 403(b)

PTO 20 days

Holidays 10

Job summary

The National Museum of Wildlife Art is seeking a friendly Museum Shop Associate in Jackson, Wyoming to provide exceptional customer service, process sales, and assist with memberships. You will handle cash, operate the Shopify POS, and maintain accurate pricing and inventory.

Weekend shifts are required; cross-training will support Admissions as needed. The role offers full-time benefits and opportunities to engage with museum programs.

Qualifications

• Ability to operate computers, Shopify POS, and credit card machines.
• Excellent customer service skills and ability to interact with the visiting public.
• Weekend shifts and some public holidays or evening events required.
• Must work well with museum staff and the visiting public.

Responsibilities

• Conduct daily shop sales and meet monthly sales goals.
• Assist with donations and memberships during sales.
• Open/close shop; count cash; secure operations.
• Operate Shopify POS and admissions-related equipment.
• Maintain inventory, displays, and pricing labels.
• Provide information about exhibits and programs to visitors.
• Support Admissions desk when scheduled; cross-train as needed.
• Help reduce shrink and ensure a safe, welcoming environment.

Skills

Excellent customer service

Cash handling

Computer literacy

Shopify POS

Credit card processing

Tools

Shopify POS

Credit card machines

Job description

Position Duties and Responsibilities:

• Conduct daily shop sales, while providing excellent customer service. Meet and exceed monthly sales goals. Assisting customers to make the perfect purchase.
• Include request for donations during sales.
• Responsible for efficient and performing functions of accurate opening and/or closing Museum Shop procedures. This includes counting cash, nightly deposit, securing store. Review drawer count throughout the day.
• Responsible for the efficient and accurate operation of Museum Shop and Admissions point of sales system.
• Demonstrate product knowledge to encourage more sales.
• Assist with tracking and appropriate control of shop inventory.
• Stock shop inventory items and price incoming inventory. Marking low and out of stock items on the board for reordering.
• Check to make sure all items are properly priced. When necessary, print and apply barcode labels for inventory.
• Monitor Store Displays to ensure best inventory displays.
• Responsible for the appropriate monitoring and regular inspection of the Museum Shop to ensure the best quality possible presentation of museum shop items, promote the general museum image and provide a safe, secure environment for all visitors, volunteers, and staff.
• Following shipping procedures for timely shipping of purchases from the Museum Shop and the web site.
• Responsible for providing a concise, informative, and enthusiastic account of all relevant museum exhibits and program opportunities to the visiting public.
• Responsible for providing an appropriate public image for the museum.
• Be diligent to help control shrink/theft of store products.
• Responsible for answering incoming calls to the Museum in a professional and courteous manner.
• Cross trained to assist in operating the Admission Desk as scheduling requires, including selling of Museum memberships.
• Cross train to assist in receiving inventory, to assist Shop Supervisor, as required.
• Participate in retail training programs to improve selling techniques.
• Other duties as assigned.
• Responsible for greeting all museum visitors.
• Inform visitors of any possible gallery closures or announcements about the Museum.
• Provide a concise, informative, and enthusiastic account of all relevant museum exhibits and program opportunities to the visiting public.
• Responsible for the efficient and accurate operation of Shopify POS system and all front desk admissions related equipment.
• Provide an appropriate public image for the museum.
• Answer incoming calls to the Museum in a professional and courteous manner.
• Explain and encourage the use of museum apps to visitors.
• Responsible for encouraging/selling new memberships and renewals.
• Cross-trained to assist in operating the Museum shop.

Commitment to the Mission, Vision, and Values of the National Museum of Wildlife Art (NMWA):

Mission:

Impart knowledge and generate wonder through art and education.

Vision:

Inspire connections with wildlife and nature.

Values:

Integrity, Excellence, Collaboration, Transparency, Accountability, Financial Responsibility

Qualifications:

• Ability to operate computers, and Shopify POS. and credit card machines are a must. Must work well with all elements of the visiting public and museum staff.
• Accurately assess and adjust in a positive fashion to changing situations presented at in the museum shop or at admissions.
• Must possess excellent customer service skills.
• This position requires weekend shifts, and some Public Holidays, or evening events as staffing levels require.

Benefits:

• Hourly position
• Full time NMWA benefits for full-time employees
• Housing and Transportation Stipend
• Medical, Dental, and Vision coverage
• Life Insurance
• 403(b) Retirement Plan Contribution
• 20 PTO days
• 10 Paid Holidays

Physical Requirements:

• Ability to stand, sit, reach, and kneel at various time during the working day
• Ability to work on a computer for up to 8 hours a day
• Ability to lift up to 30 pounds
• Ability to use the phone for extended period of times

The National Museum of Wildlife Art is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. We believe that diversity drives innovation and success, and we welcome applicants from all backgrounds to apply.