Museum Safety & Guest Experience Associate

The Phillips Collection; Washington (District of Columbia); On-site; USD 24,796 - 27,552; Full time

Job summary

The Phillips Collection in Washington, DC is seeking Museum Assistants to help create a safe, welcoming experience for visitors while supporting security operations and museum programs. The role primarily reports to the Associate Museum Security Manager and supports the Security Department with protecting artwork, engaging visitors, and assisting with exhibitions and events.

Responsibilities include monitoring galleries, communicating policies, assisting with emergencies, and facilitating events

Qualifications

• Strong verbal and written communication skills.
• Ability to stand and walk for extended periods.
• Ability to operate two-way radios, computers, and basic tools.
• Demonstrated customer service with diverse audiences.
• Calm, professional performance during emergencies.
• Flexible with shifts including evenings and weekends.

Responsibilities

• Perform daily gallery security duties to safeguard the permanent collection and exhibitions.
• Maintain an active presence in assigned areas and respond promptly to incidents.
• Communicate museum policies clearly to visitors and staff.
• Provide information about the museum, exhibitions, and collections.
• Monitor for suspicious or unsafe behavior and hazards.
• Respond to medical or safety emergencies until responders arrive.
• Facilitate emergency evacuations when required.
• Operate radios, phones, and basic computer systems to document incidents.
• Assist with setup and operations for events and programs.
• Complete onboarding and refresher training.

Skills

Communication

Stamina

Radios & Computers

Customer Service

Professionalism

Independence

Teamwork

Flexibility

Punctuality

Job description

The Phillips Collection in Washington, DC is seeking Museum Assistants to help create a safe, welcoming experience for visitors while supporting security operations and museum programs. The role primarily reports to the Associate Museum Security Manager and supports the Security Department with protecting artwork, engaging visitors, and assisting with exhibitions and events.

Responsibilities include monitoring galleries, communicating policies, assisting with emergencies, and facilitating events