Museum Retail & Guest Experience Associate

Racine Art Museum Association, Inc.; Racine (WI); On-site; USD 14,774 - 21,042; Part time

Job summary

Racine Art Museum Association, Inc. invites a part-time Retail and Guest Service Associate to join RAMA's Retail and Guest Services team across RAM Downtown and Wustum locations.

You will greet visitors, process admissions and memberships, answer questions, and maintain a welcoming store environment. Responsibilities include operating the POS, managing cash, updating Shopify inventory, handling online orders, and supporting store opening/closing procedures.

Qualifications

• High school diploma or equivalent required.
• Availability to work some nights and weekends.
• Commitment to creating a welcoming and inclusive environment for all guests.
• Strong interpersonal and communication skills.
• Outgoing personality and customer service focus.
• Excellent problem-solving skills; responsible, honest, and reliable.
• Basic computer skills, including familiarity with email and office software.
• Experience using POS, CRM, and e-commerce platforms.
• Conversant with safety procedures for fire, security, and emergencies.

Responsibilities

• Welcome and assist museum guests in a friendly and professional manner.
• Process admissions, memberships, and other guest transactions accurately and efficiently.
• Answer phones, respond to guest inquiries, and direct visitors as needed.
• Assist with data entry and other administrative tasks.
• Maintain appearance and cleanliness of reception area and museum store.
• Monitor the entrance and throughout the museum via security cameras.
• Work with staff to ensure proper training and knowledge of current exhibitions.
• Operate the point-of-sale system to process cash and credit card transactions.
• Maintain and balance cash drawers according to procedures.
• Assist with receiving incoming inventory and maintaining Shopify listings.
• Monitor stock levels in Shopify and report to Retail and Guest Services Manager.
• Assist with annual inventory and secure storage of inventory items.
• Process and fulfill online orders and ensure timely shipment.
• Assist with opening and closing procedures for store and reception.

Skills

Customer service

Interpersonal skills

Communication skills

Reliability

Problem solving

Team player

Time management

Education

High school diploma or equivalent

Tools

POS system

Shopify

CRM software

E-commerce platforms

Job description

Racine Art Museum Association, Inc. invites a part-time Retail and Guest Service Associate to join RAMA's Retail and Guest Services team across RAM Downtown and Wustum locations.

You will greet visitors, process admissions and memberships, answer questions, and maintain a welcoming store environment. Responsibilities include operating the POS, managing cash, updating Shopify inventory, handling online orders, and supporting store opening/closing procedures.