Museum Guest Experience & Retail Host

Dolly; Nashville (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Dolly’s Life of Many Colors Museum in Nashville seeks Retail Hosts to deliver an engaging, service-driven experience in our museum stores. You’ll help guests with questions, recommendations, and purchases while representing Dolly’s story and brand with warmth and energy.

Responsibilities include operating POS systems, processing transactions, restocking displays, supporting events, and maintaining a spotless, guest-ready space.

Qualifications

• Previous customer service or retail experience preferred.
• Strong interpersonal and communication skills.
• Comfortable working in a fast-paced, guest-focused environment.

Responsibilities

• Greet guests warmly as they enter retail spaces.
• Create an inviting, approachable, and energetic environment.
• Assist guests with questions, product recommendations, and purchases.
• Operate POS systems for purchases, returns, and exchanges.
• Process guest purchases and ticket sales with accuracy and attention to detail.
• Handle cash and card transactions with proper cash handling procedures.
• Contribute to sales through thoughtful selling and add-on recommendations.
• Support daily sales goals while balancing guest needs with brand integrity.
• Demonstrate basic loss prevention awareness and escalate concerns as needed.
• Troubleshoot basic POS issues and follow escalation procedures.

Skills

Customer service

Interpersonal skills

Communication skills

Stand for long hours

Job description

Dolly’s Life of Many Colors Museum in Nashville seeks Retail Hosts to deliver an engaging, service-driven experience in our museum stores. You’ll help guests with questions, recommendations, and purchases while representing Dolly’s story and brand with warmth and energy.

Responsibilities include operating POS systems, processing transactions, restocking displays, supporting events, and maintaining a spotless, guest-ready space.