Museum Guest Experience Lead

The University Of Chicago; Chicago (IL); On-site; USD 30,000 - 33,000; Full time

Job summary

The University of Chicago's Smart Museum of Art seeks a Guest Services Team Lead to oversee front-line operations, welcome visitors, and protect art objects.

You will recruit, train, and manage staff, schedule shifts including weekends and evenings, and coordinate with security and other departments to deliver excellent visitor experiences. Strong leadership and commitment to diversity are essential.

Qualifications

• 2–5 years of experience in a guest-facing environment, preferably in a museum.
• Experience recruiting, training, and supervising staff.
• Ability to manage front desk operations and security coordination.

Responsibilities

• Recruits, hires, trains, and manages the Guest Services team comprising full‑time, part‑time staff and students.
• Coordinates with Human Resources on hiring paperwork and approves staff timesheets.
• Provides coaching, feedback, and performance management to staff.
• Conducts staff orientations and mentors team members in gallery and entrance areas.
• Works with other museum departments to support institutional goals and needs.
• Oversees scheduling for daily operations and events, including after-hours.
• Serves as primary keyholder for opening/closing and for after-hours needs.
• Ensures compliance with visitor protocols and safety procedures.
• Develops training materials for exhibitions and manages collateral materials.

Skills

Leadership

Customer service

Public speaking

Interpersonal skills

Team management

Multitasking

Time management

Education

College or university degree in a related field

Tools

Microsoft Office

Windows

Job description

The University of Chicago's Smart Museum of Art seeks a Guest Services Team Lead to oversee front-line operations, welcome visitors, and protect art objects.

You will recruit, train, and manage staff, schedule shifts including weekends and evenings, and coordinate with security and other departments to deliver excellent visitor experiences. Strong leadership and commitment to diversity are essential.