Municipal Customer Experience Specialist

Manheim Township; Pennsylvania; On-site; USD 40,000 - 55,000; Full time

Job summary

Manheim Township is seeking a Customer Service Specialist, Administration to serve as the initial contact with the public at the Municipal Office, handling inquiries by phone, email, and in person, and providing administrative support across departments.

The role requires strong office procedures, proficiency with Microsoft Office, CityView Workspace, and other township software; candidates should be organized, detail-oriented and capable of multi-tasking in a busy municipal environment.

Qualifications

• High school diploma or equivalent and related experience in administration or customer service.
• Experience working in a municipal or public sector environment is a plus.
• Strong communication and documentation skills required.

Responsibilities

• Greet visitors and respond to inquiries at the Municipal Office window, by phone or email.
• Provide administrative and clerical support to all departments as needed.
• Input permit applications into Township software and schedule inspections.
• Direct questions to appropriate staff and maintain organized records.
• Prepare reports, correspondence and mailings; assist with special projects.

Skills

Office administration

Customer service

Public relations

Microsoft Office

MS Teams

Education

High school diploma or equivalent

Associate or bachelor’s degree in English or accounting

Tools

CityView Workspace

Caselle

Paymentus

Laserfiche

justFOIA

Microsoft Office Suite

Job description

Manheim Township is seeking a Customer Service Specialist, Administration to serve as the initial contact with the public at the Municipal Office, handling inquiries by phone, email, and in person, and providing administrative support across departments.

The role requires strong office procedures, proficiency with Microsoft Office, CityView Workspace, and other township software; candidates should be organized, detail-oriented and capable of multi-tasking in a busy municipal environment.