Multisite Property Manager

Chapman Management Group; Alexandria (VA); On-site; USD 65,000 - 95,000; Full time

Job summary

Chapman Management Group is seeking a Multisite Property Manager for properties in Alexandria, VA and Washington, DC. The role requires English/Spanish bilingual skills and leadership to oversee staff, operations, and occupancy goals.

You will coordinate maintenance, supervise Associates, and ensure on-time performance in a fast-paced environment. The Property Manager will mentor staff, conduct performance reviews, hire and train new team members, and maintain positive resident relations while

Qualifications

• Must be English/Spanish bilingual.
• Experience leading and developing on-site staff.
• Interviewing, hiring, training and performance reviews.
• Strong communication with residents, supervisor and owner.

Responsibilities

• Lead associates at assigned properties and coordinate staff schedules.
• Coordinate maintenance with Maintenance Superintendent and plan work orders.
• Oversee rent collection, lease administration and regulatory compliance.
• Prepare management reports and ensure timely documentation.
• Attend meetings with Supervisor and Owner; act as liaison with clients.

Skills

Bi-lingual English/Spanish

Leadership

Staff mentoring

Customer service

Communication

Tools

Yardi

Job description

About this position

About Chapman Management Group

Chapman Management Group offers a premiere experience unlike any other for both residents and property owners in the Washington D.C. and surrounding areas. With a commitment to elevating the industry standard and advancing local communities, Chapman Management provides unmatched responsiveness while staying at the forefront of technology and advancements in property management services.

This is a Multisite Property Manager position. The properties are located in Alexandria, VA and Washington, DC. The Property Manager is accountable for all community operations and includes assisting the Senior Property Manager at other sites. The Property Manager MUST be English/Spanish bi-lingual. The purpose of the Property Manager is to effectively manage and coordinate persons, activities, and available resources to accomplish community objectives as set forth by the Supervisor and Property Owner. These objectives will include maximizing occupancy levels and community values.

Personnel:

The Property Manager is responsible for providing leadership and direction to Associates at assigned properties. This includes mentoring of Associates and ensuring staff support of the corporate mission and understanding roles in achieving established goals. The Property Manager advocates on behalf of Associates to enhance individual performance, as well as provide excellent customer service to residents.

Assumes primary responsibility for preliminary interviewing, making recommendation to Supervisor in selection of Associates, hiring, supervision and training of on-site personnel and being responsible for all work the staff completes.Complete annual performance reviews and makes recommendations for salary increases, Counsels underperforming associates and provides critical feedback to improve performance.Effectively motivate through positive reinforcement, setting an example and taking corrective measures to ensure outstanding performance of all staff members.Ensures efficiency of staff through ongoing training, instruction, counseling, and leadership.Plan weekly/daily office staff schedules and assignments.Coordinate maintenance schedule and assignments with Maintenance Superintendent.Administer action plans consistently, and on a timely basis with performance issues. Document appropriately, communicate situation to Supervisor and Human Resources, and terminate properly and upon approval from Supervisor.Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).Train the Assistant Manager & Leasing Agent to assume all managerial duties in the event of the Manager’s absence. Train other staff members to operate basic functions in the management office.

About Chapman Management Group

Chapman Management Group offers a premiere experience unlike any other for both residents and property owners in the Washington D.C. and surrounding areas. With a commitment to elevating the industry standard and advancing local communities, Chapman Management provides unmatched responsiveness while staying at the forefront of technology and advancements in property management services.

This is a Multisite Property Manager position. The properties are located in Alexandria, VA and Washington, DC. The Property Manager is accountable for all community operations and includes assisting the Senior Property Manager at other sites. The Property Manager MUST be English/Spanish bi-lingual. The purpose of the Property Manager is to effectively manage and coordinate persons, activities, and available resources to accomplish community objectives as set forth by the Supervisor and Property Owner. These objectives will include maximizing occupancy levels and community values.

Personnel:

The Property Manager is responsible for providing leadership and direction to Associates at assigned properties. This includes mentoring of Associates and ensuring staff support of the corporate mission and understanding roles in achieving established goals. The Property Manager advocates on behalf of Associates to enhance individual performance, as well as provide excellent customer service to residents.

Assumes primary responsibility for preliminary interviewing, making recommendation to Supervisor in selection of Associates, hiring, supervision and training of on-site personnel and being responsible for all work the staff completes.Complete annual performance reviews and makes recommendations for salary increases, Counsels underperforming associates and provides critical feedback to improve performance.Effectively motivate through positive reinforcement, setting an example and taking corrective measures to ensure outstanding performance of all staff members.Ensures efficiency of staff through ongoing training, instruction, counseling, and leadership.Plan weekly/daily office staff schedules and assignments.Coordinate maintenance schedule and assignments with Maintenance Superintendent.Administer action plans consistently, and on a timely basis with performance issues. Document appropriately, communicate situation to Supervisor and Human Resources, and terminate properly and upon approval from Supervisor.Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).Train the Assistant Manager & Leasing Agent to assume all managerial duties in the event of the Manager’s absence. Train other staff members to operate basic functions in the management office.

Communication:

The Property Manager must be an effective communicator with the client, supervisor, associates, co-workers, residents, vendors, and all others encountering.

Must respond to client, supervisor and resident within same business day, but no longer than 24 hours.Be able to write and/or discuss comprehensive responses via email or letter.

Property Administration:

Administratively, the primary objection for the Property Manager is to establish on-site procedures to create a smooth and effective workflow to meet all requirements or deadlines.

Collection of rent and take appropriate action and legal remedies in the event of nonpayment of rent, in a timely fashion as per landlord/tenant law and lease agreement.Adhere to the timely completion of any and all required reports to the supervisor, the owner and applicable federal; and/or state agency.Ensure adherence of property rules and regulations, lease provisions or other documents governing the property.Negotiate and coordinate services and contracts associated with the operation of the property, provided all proposed contracts are reviewed and approved by the individual to whom the Manager reports, as well as the Client.Prepare timely management reports and other related material for Supervisor & Owner.Attend meetings with Supervisor and Owner.Oversees property’s answering service, ensuring superlative customer service, up-to-date calling sequences, and accurate contact information.Notifies residents of all issues affecting their tenancy.Files court documents for eviction and attends scheduled court hearings as Landlord’s representative.Oversees security deposit administration including inspecting units to determine resident’s balance or refund, preparing disposition letters, and processing security deposit returns.Ensures property’s filing system is maintained and includes resident, applicant, accounting, and vendor and contract files.Confirms all leases and corresponding paperwork are completed and input into Yardi accurately and on a timely basis.Develops and utilizes sound rent collection procedures, including following up with delinquent accounts.Deposits rent daily and completes all related documentation.Monitors landlord-tenant relations and mediates disputes when necessary.Establishes and maintains regular daily office hours.

Compliance:

Affordable Housing compliance is constantly changing/being updated and to ensure above average results in any file or management review, the Property Manager must be current in all regulations, know where to access information and ensure all aspects of compliance are accurate for the property.

Remain current in all aspects of affordable housing, regarding HUD/monitoring agency requirements in recertification, initial certification, special claims, voucher processing, etc, by continually updating knowledge through classes/seminars/webinars through professional associations, knowledgeable co-workers and any other resources available;Maintain required professional certifications for site and as determined by Supervisor;Learn and understand all applicable affordable documents to include, but not limited to, Tenant Selection Plan, Aff… etc

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