Multisite Patient Services Specialist - OB/GYN Care

Axia Women's Health; Somers Point (NJ); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee assistance program

Job summary

Axia Women’s Health is the nation’s largest community-based women’s health network, dedicated to compassionate, high-quality care across multiple locations in the region. The Patient Services Representative will be the first and last in-person or phone contact, delivering friendly, efficient service while guiding patients through check-in, registration and scheduling.

The role supports front-desk activities, HIPAA-compliant practices, and coordination with clinical staff to ensure smooth daily

Qualifications

• High school diploma or equivalent.
• Medical Receptionist/PSR experience preferred, but not required.
• Excellent customer service and communication skills.

Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Schedule and modify appointments.
• Answer and route phone calls via direct transfer, paging, voicemail, or redirect as needed.
• Retrieve and route messages from the answering service.
• Verify patient insurance eligibility and clearly communicate benefit limitations.
• Assist with scheduling patient appointments and follow-up visits.
• Ensure accurate and detailed documentation of patient encounters.
• Work collaboratively with clinical colleagues and staff to ensure efficient operations.
• Adhere to HIPAA, OSHA, SOPs and practice policies.
• Provide support at satellite locations as needed.

Skills

Customer service

Multitasking

Empathy

Time management

Teamwork

Flexible schedule

Satellite locations

Education

High School diploma or equivalent

Job description

Axia Women’s Health is the nation’s largest community-based women’s health network, dedicated to compassionate, high-quality care across multiple locations in the region. The Patient Services Representative will be the first and last in-person or phone contact, delivering friendly, efficient service while guiding patients through check-in, registration and scheduling.

The role supports front-desk activities, HIPAA-compliant practices, and coordination with clinical staff to ensure smooth daily