Multisite Leasing Consultant – Rosecliff

Equity Residential; Quincy (MA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and company holidays

Exclusive team member housing discount

Job summary

Vivmark Residential is seeking a Multi-Site Leasing Consultant to promote our brand across assigned communities, drive occupancy, and deliver outstanding customer experiences. You’ll split time between new sales, tours, resident relations, and leasing administration, using proven sales techniques and CRM to manage the process.

This on-site role requires a high school diploma, valid driver’s license, English communication skills, and availability on weekends.

Qualifications

• Sales and customer service experience preferred.
• High School diploma or equivalent.
• Valid driver’s license and reliable transportation.
• English communication skills (verbal and written).
• Knowledge of federal and state apartment housing laws.
• Flexible schedule including weekends.
• Own smartphone use required for certain tasks.

Responsibilities

• Promotes Vivmark Residential’s brand and communities.
• Coordinates on-site presence at properties based on occupancy goals.
• Manages leads and the customer experience using CRM.
• Completes CRM tasks within required timeframes.
• Promotes communities based on prospective residents’ needs.
• Manages tour schedules and demonstrates community features.
• Inspects community product and tour path daily.
• Uses effective selling techniques to close leases.
• Cross-sells within and across sister communities to meet needs.
• Maintains knowledge of all aspects of the community and market trends.
• Supports marketing efforts and resident events.
• Prepares leasing documents accurately and timely.
• Ensures move-in files are complete and compliant.
• Complies with fair housing laws and landlord/tenant regulations.

Skills

Sales & Customer Service

Communication

English Proficiency

Education

High School diploma or equivalent

Tools

CRM Software

Job description

Job Description

Vivmark Residential exists to set the mark for what home can be. Our vision is to be the most trusted and best-performing rental housing company in America, one that continues to get better as it grows. And we’re looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can’t. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members’ growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you’re one of them.

What You’ll Be Doing

Reporting to the Community Manager or Area Sales Manager, the Multi-Site Leasing Consultant’s role is to promote Vivmark Residentials brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. The Multi-site Leasing Consultant spends approximately 60% of his/her time on new sales and tour management, 30% on resident relations and customer service and 10% on leasing administration. This position will utilize proven sales techniques and customer service skills to manage the sales process, from start to finish; presenting Vivmark Residential communities in a compelling way, building rapport with prospects and residents and providing a high level of customer service to support resident retention.

• Promotes Vivmark Residential’s brand.
• Coordinates the schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals, which can change on short notice.
• Proactively manages leads and customer experience using the Customer Relationship Management Software (CRM) at all assigned communities.
• Completes CRM tasks within the appropriate time frame.
• Promotes the communities based on the prospective resident’s needs.
• Proactively manages the Tour Schedules.
• Inspects the community ready product and tour path daily.
• Employs effective selling techniques to close the sale.
• Cross-sells, both within assigned communities and other sister communities to meet the needs of the prospective residents.
• Maintains accurate and in-depth knowledge of all aspects of the community.
• Supports the community’s marketing efforts.
• Monitors community trends to prepare for future occupancy needs.
• Provides leadership and mentorship to Leasing Consultants.
• Assists residents regarding payment and account ledger inquiries.
• Communicates effectively with the service and office team, as well as residents.
• Maintains market and community knowledge.
• Coordinate and support resident events as directed throughout the year, which may occur during evenings and weekends.
• Accurately and efficiently prepares and assists with all leasing documents.
• Assist with postings and notifications to the residents when assigned.
• Verifies all scheduled move-in files are complete.
• Completes all required training in a timely manner.
• Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• Represents the Company in a professional manner at all times.

What You’ll Need To Thrive

• Sales and Customer Service experience is preferred.
• High School diploma or equivalent.
• A valid driver’s license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Salary:

$25.37 to $31.01 per hour

• Team members are eligible for overtime pay and performance incentives.

Bonus Qualifications

• Experience in leasing or property management,
• College degree or coursework

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.