Multisite Leasing Consultant - Potrero 1010 and Azure

AvalonBay Communities, Inc.; San Francisco (CA); On-site; USD 46,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation and holidays

Team member housing discounts

Job summary

Vivmark Residential is seeking a Leasing Consultant to promote our brand and manage day-to-day leasing activities at our San Francisco properties. You will coordinate onsite schedules, handle leads via CRM, and guide prospective residents through the tour and application process.

The role requires strong sales and customer service skills, a valid driver's license, and the ability to work weekends. We offer competitive benefits and housing discounts for team members.

Qualifications

• Sales and Customer Service experience preferred.
• High School diploma or equivalent.
• Valid driver's license and reliable transportation if operating a vehicle during workday.
• Computer literacy and effective written and oral communication in English.
• Knowledge of apartment housing laws at federal and state level.
• Ability to work a flexible schedule, including weekends.
• Use of smartphone for job tasks with security considerations.
• Physical ability to lift up to 15 pounds and navigate stairs as needed.

Responsibilities

• Promotes Vivmark Residential's brand.
• Coordinates schedules for in-person onsite presence at properties.
• Manages leads and customer experience using CRM at assigned communities.
• Completes CRM tasks within required timeframes.
• Promotes communities based on prospective resident needs.
• Manages tour schedules and onsite visit flow.
• Inspects ready-to-show community and tour path daily.
• Uses selling techniques to close sales and cross-sell to sister communities.
• Maintains knowledge of all aspects of the community and budget implications.
• Supports marketing efforts and monitors market trends for occupancy needs.
• Provides leadership and mentorship to Leasing Consultants.
• Assists residents with payments and ledger inquiries.
• Communicates with service and office teams and residents.
• Coordinates resident events and postings when assigned.
• Prepares and assists with leasing documents and move-in files.
• Ensures compliance with fair housing and landlord/tenant laws.
• Represents the company professionally at all times.

Skills

Sales & Customer Service

Communication

English proficiency

Computer literacy

Team coordination

Education

High School diploma

Tools

CRM software

Job description

Vivmark Residential exists to set the mark for what home can be. Our vision is to be the most trusted and best-performing rental housing company in America, one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

What You'll Be Doing

• Promotes Vivmark Residential's brand.
• Coordinates the schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals, which can change on short notice.
• Proactively manages leads and customer experience using the Customer Relationship Management Software (CRM) at all assigned communities.
• Completes CRM tasks within the appropriate time frame.
• Promotes the communities based on the prospective resident's needs.
• Proactively manages the Tour Schedules.
• Inspects the community ready product and tour path daily.
• Employs effective selling techniques to close the sale.
• Cross-sells, both within assigned communities and other sister communities to meet the needs of the prospective residents.
• Maintains accurate and in-depth knowledge of all aspects of the community.
• Supports the community's marketing efforts.
• Monitors community trends to prepare for future occupancy needs.
• Provides leadership and mentorship to Leasing Consultants.
• Assists residents regarding payment and account ledger inquiries.
• Communicates effectively with the service and office team, as well as residents.
• Maintains market and community knowledge.
• Coordinate and support resident events as directed throughout the year, which may occur during evenings and weekends.
• Accurately and efficiently prepares and assists with all leasing documents.
• Assist with postings and notifications to the residents when assigned.
• Verifies all scheduled move-in files are complete.
• Completes all required training in a timely manner.
• Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• Represents the Company in a professional manner at all times.

What You'll Need To Thrive

• Sales and Customer Service experience is preferred.
• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Salary: $27.71 - $33.86 per hour

• Employees are eligible for overtime pay and performance incentives.
• The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.