Multisite Leasing Consultant – Alcott

Equity Residential; Boston (MA); On-site; USD 35,000 - 43,000; Full time

Job summary

Vivmark Residential in Boston is seeking a Multi-Site Leasing Consultant to drive occupancy and deliver outstanding resident experiences across a defined set of communities.

Reporting to the Community Manager, you will manage tours, leads, and the leasing process using our CRM, coordinate onsite presence, and cross-sell to meet revenue goals. A high school diploma and valid driver's license are required. Strong communication and computer skills help you succeed.

Qualifications

• High school diploma or equivalent required.
• Sales and customer service experience preferred.
• Valid driver's license and reliable transportation required if operating a vehicle.
• Fluent English communication skills, both oral and written.
• Knowledge of federal and state apartment housing laws.
• Availability to work a flexible schedule including weekends.
• Must use a smartphone for work tasks and access company systems.
• Ability to use a computer and read written communications; lift up to 15 pounds.

Responsibilities

• Promote Vivmark Residential's brand and manage property tours.
• Coordinate onsite presence at assigned properties and manage scheduling.
• Proactively manage leads and customer experience using the CRM.
• Complete CRM tasks within the required time frames.
• Promote communities based on residents' needs and preferences.
• Manage tour schedules and maintain knowledge of community offerings.
• Close sales using effective selling techniques and cross-sell as needed.
• Prepare leasing documents and assist with move-ins.
• Support marketing efforts and resident events across properties.
• Ensure compliance with fair housing and landlord/tenant laws.

Skills

Sales experience

Customer service

Communication skills

Computer literacy

English proficiency

Driver's license

Housing laws knowledge

Flexible schedule

Lifting ability

Education

High School diploma or equivalent

Tools

CRM software

Job description

Job Description

Vivmark Residential exists to set the mark for what home can be. Our vision is to be the most trusted and best-performing rental housing company in America, one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can’t. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

What You'll Be Doing

Reporting to the Community Manager or Area Sales Manager, the Multi-Site Leasing Consultant's role is to promote Vivmark Residentials brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. The Multi-site Leasing Consultant spends approximately 60% of his/her time on new sales and tour management, 30% on resident relations and customer service and 10% on leasing administration. This position will utilize proven sales techniques and customer service skills to manage the sales process, from start to finish; presenting Vivmark Residential communities in a compelling way, building rapport with prospects and residents and providing a high level of customer service to support resident retention.

• Promotes Vivmark Residential's brand.
• Coordinates the schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals, which can change on short notice.
• Proactively manages leads and customer experience using the Customer Relationship Management Software (CRM) at all assigned communities.
• Completes CRM tasks within the appropriate time frame.
• Promotes the communities based on the prospective resident's needs.
• Proactively manages the Tour Schedules.
• Inspects the community ready product and tour path daily.
• Employs effective selling techniques to close the sale.
• Cross-sells, both within assigned communities and other sister communities to meet the needs of the prospective residents.
• Maintains accurate and in-depth knowledge of all aspects of the community.
• Supports the community's marketing efforts.
• Monitors community trends to prepare for future occupancy needs.
• Provides leadership and mentorship to Leasing Consultants.
• Assists residents regarding payment and account ledger inquiries.
• Communicates effectively with the service and office team, as well as residents.
• Maintains market and community knowledge.
• Coordinate and support resident events as directed throughout the year, which may occur during evenings and weekends.
• Accurately and efficiently prepares and assists with all leasing documents.
• Assist with postings and notifications to the residents when assigned.
• Verifies all scheduled move-in files are complete.
• Completes all required training in a timely manner.
• Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• Represents the Company in a professional manner at all times.

What You'll Need To Thrive

• Sales and Customer Service experience is preferred.
• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Salary:

$25.37 to $31.01 per hour

• Team members are eligible for overtime pay and performance incentives.

Bonus Qualifications

• Experience in leasing or property management,

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.