Multisite Leasing Consultant - Lofts at Kendall Square I and II

Equity Residential; Cambridge (MA); On-site; USD 35,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Housing discounts

Job summary

Vivmark Residential is seeking a Multi-Site Leasing Consultant to promote the brand across a defined set of communities and drive occupancy and revenue while delivering exceptional customer experiences.

Responsibilities include managing tours, handling leads in CRM, coordinating scheduling, and maintaining up-to-date knowledge of communities. The role requires a flexible schedule, weekend availability, and strong English communication skills.

Qualifications

• Sales and Customer Service experience preferred.
• High School diploma or equivalent.
• Valid driver’s license, good driving record, auto insurance, and reliable transportation.
• Computer literacy and effective communication in English.
• Knowledge of federal and state apartment housing laws.
• Availability to work a flexible schedule, including weekends.
• Must use own smartphone for work-related tasks (device security compliant).
• Ability to lift up to 15 pounds and navigate stairs as needed.

Responsibilities

• Promotes Viviemark Residential's brand and properties.
• Manages leads and tours for assigned communities using CRM.
• Proactively handles tour schedules and resident inquiries.
• Completes leasing documents accurately and on time.
• Provides customer service to residents and cross-sells across sister communities.
• Monitors market trends and supports marketing efforts.
• Maintains professional representation of the company at all times.

Skills

Sales experience

Customer service

English communication

Driving license

Education

High School diploma

Tools

CRM software

Job description

Vivmark Residential exists to set the mark for what home can be. Our vision is to be the most trusted and best-performing rental housing company in America, one that continues to get better as it grows. And we're looking for people who want to help us do it.

As an owner, developer, and manager of more than 180,000 apartment homes in major markets across the US, we have the scale to offer something most companies can't. At Vivmark, team members move up and across functions, markets, and disciplines, building lasting careers. We invest in team members' growth, development, and capabilities that make them and us better, and we hold ourselves to the highest standard as an employer.

The best people want to work here. We hope you're one of them.

What You'll Be Doing

Reporting to the Community Manager or Area Sales Manager, the Multi-Site Leasing Consultant's role is to promote Vivmark Residentials brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. The Multi-site Leasing Consultant spends approximately 60% of his/she's time on new sales and tour management, 30% on resident relations and customer service and 10% on leasing administration. This position will utilize proven sales techniques and customer service skills to manage the sales process, from start to finish; presenting Vivmark Residential communities in a compelling way, building rapport with prospects and residents and providing a high level of customer service to support resident retention.

• Promotes Vivmark Residential's brand.
• Coordinates the schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals, which can change on short notice.
• Proactively manages leads and customer experience using the Customer Relationship Management Software (CRM) at all assigned communities.
• Completes CRM tasks within the appropriate time frame.
• Promotes the communities based on the prospective resident's needs.
• Proactively manages the Tour Schedules.
• Inspects the community ready product and tour path daily.
• Employs effective selling techniques to close the sale.
• Cross-sells, both within assigned communities and other sister communities to meet the needs of the prospective residents.
• Maintains accurate and in-depth knowledge of all aspects of the community.
• Supports the community's marketing efforts.
• Monitors community trends to prepare for future occupancy needs.
• Provides leadership and mentorship to Leasing Consultants.
• Assists residents regarding payment and account ledger inquiries.
• Communicates effectively with the service and office team, as well as residents.
• Maintains market and community knowledge.
• Coordinate and support resident events as directed throughout the year, which may occur during evenings and weekends.
• Accurately and efficiently prepares and assists with all leasing documents.
• Assist with postings and notifications to the residents when assigned.
• Verifies all scheduled move-in files are complete.
• Completes all required training in a timely manner.
• Understands and complies with federal, state and local fair housing laws and standards, as well as landlord/tenant laws and regulations.
• Represents the Company in a professional manner at all times.

What You'll Need To Thrive

• Sales and Customer Service experience is preferred.
• High School diploma or equivalent.
• A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role.
• Computer literacy and effective communication skills. Must be able to effectively communicate both orally and in writing in English for all work-related purposes.
• Knowledge of federal and state apartment housing laws
• Availability to work a flexible schedule, including weekends
• Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job. The device must have updated software and must be password-protected and compliant with in-house security systems.
• Ability to use the computer effectively and read written communications. Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility. May be required to climb stairs depending on the property structure.

Salary: $25.37 to $31.01 per hour

• Team members are eligible for overtime pay and performance incentives.

Bonus Qualifications

• Experience in leasing or property management
• College degree or coursework

We Offer: A competitive benefits package that supports your health, financial well-being, and work-life balance, including medical, dental, and vision coverage, a 401(k) with company match, paid vacation and company holidays, and exclusive team member housing discounts.